Front of House Manager

Front of House Manager - Full Time

A countryside hospitality destination is seeking a confident and experienced Front of House Manager to lead its Reception team. This role is responsible for ensuring a seamless guest journey from arrival to departure, while fostering collaboration across departments to elevate the overall experience.

The ideal candidate will be passionate about service excellence, able to lead by example, and skilled in managing guest feedback and team performance. A proactive mindset, strong communication skills, and the ability to remain calm under pressure are essential.

Role Highlights:

• Lead and inspire the Reception team
• Ensure smooth front-of-house operations and guest satisfaction
• Collaborate with other departments to enhance service delivery
• Manage guest feedback and drive continuous improvement
• Support team development and engagement

Requirements:

• Experience in a high-end hotel setting
• Strong leadership and organisational skills
• Familiarity with rota systems and PMS/CRM platforms
• Service-focused with excellent problem-solving abilities

Key Details:

• Full-time, permanent role
• On-site work only

Benefits:

• Monthly service charge bonuses
• 28 days annual leave + birthday off
• Meals on duty and staff lounge
• Uniforms provided
• Free parking
• Discounts on food, spa treatments, accommodation, and cookery classes
• Annual staff celebration events
• Professional development support

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.