We are seeking an experience Housing Officer to join our team based in Cambridge. Housing OfficerCambridge, CB4£20.98 per hour (PAYE)Temporary: ASAP start until 31st March 2026 (possible extensions)Possibility for Hybrid with 1 day at home and the rest in the office Please note: This is not a remote role. It can be hybrid but depends on service need, role is mainly out on site and current Housing Officers tend to be in the city at least 3-4 days a week and live close enough to be able to drive into the City if there is an emergency. Role Responsibilities:<ul><li>Deliver comprehensive tenancy services across a defined neighbourhood in line with legal and policy requirements.</li><li>Manage complex housing issues, customer complaints, and tenancy disputes through collaborative working with internal teams and external agencies.</li><li>Enforce tenancy conditions, particularly around antisocial behaviour, and initiate legal action when required.</li><li>Respond to emergencies, assist with void management, and provide cover across housing services as needed.</li><li>Promote access to welfare benefits, report suspected fraud, and manage service capacity, anticipating external impacts on housing provision.</li><li>Ensure service delivery meets organisational standards by monitoring performance date, managing budgets, complying with governance and safeguarding policies, and contributing to climate goals, emergency planning, and wider corporate initiatives.</li></ul> Experience Required:<ul><li>We require an experienced Housing Officer who will require minimal training. </li><li>We would prefer experience of using Orchard (MRI Enterprise). </li><li>This role will not have line management responsibilities but experience in leading a team will be beneficial support/offer advice and guidance to Assistant Housing Officers.</li><li>Experience of working in Tenancy Management or in a similar enforcement or community development role.</li></ul> If you meet the above criteria, then we would love to hear from you. Please apply online today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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