Gateline Customer Service - East Kilbride/ Hairmyres

🚉 Station Gateline Assistant - Make Every Journey Matter!

📍 Location: East Kilbride / Hairmyres (Must live within 45 minutes travel)

💰 Salary: £26,731 per annum PRO RATA + 3% commission

📄 Contract: Permanent, Part-Time (23 hours/week)

🕒 Hours: Flexible shifts including weekends

🌟 Looking for a role where you can thrive, grow, and make a real impact?

Step into a rewarding career in rail travel with a leading organisation that puts people first. As a Station Gateline Assistant, you'll be the friendly face passengers rely on-making every journey smoother, safer, and more enjoyable.

🚀 What You'll Do:

• 👋 Welcome and assist passengers, including wheelchair users
• 🎫 Issue tickets and check travel documents
• 🚪 Operate and monitor automatic gates for safety and flow
• 🧼 Keep the gateline area clean, safe, and hazard-free
• 👥 Manage queues and ensure smooth passenger movement
• 🔄 Respond quickly to changing flow rates and open gates as needed

🙋‍♀️ Who We're Looking For:

We're seeking friendly, proactive individuals who:

• Love helping people and making connections
• Communicate clearly and confidently
• Work well in a team and independently
• Are eager to learn and grow
• Can manage ramps (training provided)

🎁 Why You'll Love Working With Us:

• 🏖️ Generous holiday allowance
• 🚆 Free & discounted rail travel for you and your family
• 👶 Enhanced family leave (maternity, paternity, adoption)
• 💼 Final Salary Pension Scheme
• 🛍️ Exclusive discounts on shopping, fitness & healthcare
• ❤️ Life insurance (4x annual salary)

🌈 We Celebrate Diversity

We're proud to be a Top Employer and Leader in Inclusion. We welcome applications from all backgrounds-including women, men, young people, LGBT+, disabled individuals, and ethnically diverse communities.

✨ Ready to Start Your Journey?

If you're passionate about people and want a career that makes a difference-apply today and become part of something bigger.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.