Housing Triage Officer

Housing Solutions Officer - Temporary Contract

Hourly Rate: £15.06

Contract Duration: Until end of January 2026 (extension likely)

Location: Exeter, EX1 (hybrid with minimum 40% worked in the office).

We are seeking a committed and knowledgeable Housing Solutions Officer to join our team on a temporary basis. This role is critical in delivering high-quality housing advice and support to individuals who are homeless or at risk of homelessness, ensuring the Council's statutory duties under the Homelessness Reduction Act 2018 are fulfilled.

Key Responsibilities:

• Provide comprehensive housing advice face-to-face, by phone, and email across a wide range of housing issues.
• Conduct initial assessments and investigations for individuals presenting as homeless or threatened with homelessness.
• Manage a caseload and determine duties under the Homelessness Reduction Act, offering person-centred advice and advocacy.
• Liaise with external agencies including outreach services, hostel providers, and support organisations to develop creative housing solutions.
• Take proactive steps to prevent homelessness, including interventions to help clients retain or regain accommodation.
• Safeguard vulnerable clients by working with relevant services and making referrals where necessary.
• Deputise for colleagues as required to maintain service standards and ensure timely placement into temporary accommodation.
• Contribute to government targets and strategic objectives through data collection and reporting.
• Attend multi-agency review meetings and relevant training sessions.

Desirable Experience:

• Prior experience working with homeless individuals.
• Strong background in casework and advocacy.
• In-depth understanding of housing legislation, including Case Law and the Homelessness Reduction Act 2018.

This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals. If you have the relevant experience and a proactive approach, we encourage you to apply.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.