Senior Housing Officer

Senior Housing Officer needed!!

If you're a hard-working, reliable person then we want to hear from you.

* Salary: £17.18 - £18.85 per hour

* Location: Totnes, TQ9

* Hours: Monday - Friday 9am - 5pm

* Till Dec 2025 with the possibility of extension

Job Summary
To ensure the effective, day-to-day management of the Council's residential portfolio, primarily a block of 9 self-contained flats in Kingsbridge, used for emergency homeless accommodation.
The role is pivotal in providing practical support to tenants, facilitating their move-on from temporary housing to long term accommodation in close partnership with the housing advice team.

Key Responsibilities
* Property management
o Oversee the operational management, tenancy sign-ups, terminations and responsive repairs management.
o Monitor rent accounts, manage low-level arrears and provide advice on welfare benefits, signposting to necessary services with escalated queries.
* Compliance and Maintenance
o Conduct regular property inspections, fire safety, health and safety checks and liaise with maintenance contractors to ensure properties meet the required standard.
* Tenant Support and Move On
o Provide a structured level of support to tenants, including developing and reviewing basic support plans focussed on preparing them for and securing settled accommodation.

Person Specification
This role requires a dedicated professional with a strong blend of housing management experience and empathetic tenant support skills.
* Proven experience in housing management, ideally within a social or temporary accommodation setting
* Practical experience providing support, signposting, or advice to vulnerable households with a good understanding of the challenges associated with homelessness
* Working knowledge of the regulatory legal framework relating to tenancy management, ASB and health and safety compliance in residential properties
* Proven experience maintaining accurate records, tenancy files and safeguarding notes
* Excellent communication skills, verbal and written
* Ability to mediate disputes and clearly articulate complex advice to tenants
* Robust and resilient approach to working with vulnerable clients who may present with complex needs
* Proven ability to work autonomously and manage a dedicated patch of properties without constant supervision, whilst prioritising workload efficiently
* Excellent IT skills and experience of using various systems
* Full UK driving Licence and access to vehicle for essential travel

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.