<h2>About the Role</h2>We are seeking enthusiastic and customer-focused individuals to join a dynamic multi-channel Contact Centre team. This is a fantastic opportunity to work in a fast-paced environment where delivering exceptional customer service and driving sales are at the heart of everything we do.You'll be part of a supportive and energetic team that values collaboration, empowerment, and continuous improvement. If you're passionate about creating positive customer experiences and thrive in a role where every interaction matters, this could be the perfect fit.Contract Type: Temporary (with potential for permanent placement)<h2>Key Responsibilities</h2>· Deliver outstanding customer service across multiple channels including phone, email, live chat, and social media.· Handle inbound and outbound contacts, including order placement, product recommendations, and resolving queries related to delivery and dispatch.· Achieve individual and team KPIs including efficiency, adherence, and quality standards.· Support service campaigns and provide cover across different areas of the Contact Centre as needed.· Ensure every customer interaction is handled with professionalism, empathy, and a commitment to delivering 100% satisfaction.<h2>Skills &amp; Experience</h2><h3>Essential:</h3>· Excellent written and verbal communication skills.· Ability to engage and motivate others through effective communication.· Results-driven with a track record of meeting performance targets.· Strong problem-solving skills and ability to make empowered decisions.· Intermediate proficiency in MS SharePoint, Excel, Word, and Outlook.<h3>Desirable:</h3>· Experience coaching or mentoring team members.· Familiarity with contact centre systems such as Elucid and Vocalcom.· Understanding of GDPR and other compliance standards.· A genuine interest in customer service and product knowledge.<h2>Written Communication Focus</h2>· Respond to customer enquiries with clarity, professionalism, and empathy.· Adapt tone and style to suit different audiences while maintaining a consistent brand voice.· Manage multiple live chat conversations effectively.· Use templates and personalise responses to enhance customer experience.· Apply BEEM principles (Brand, Engage, Educate, Motivate) in written communications.<h2>Working Hours</h2>Rotating shift pattern with 2 weeks' notice.Operational hours:- Monday to Friday: 8:30am - 7:00pm- Saturday: 8:30am - 5:00pm- Sunday: 9:00am - 5:00pmContracted hours may vary between 8:00am and 10:00pm, Monday to Sunday. Weekend availability is essential.<h2>Training &amp; Development</h2>Full induction and training provided, including systems, soft skills, and compliance.Ongoing support and development opportunities available.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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