Job Title: Bilingual Travel Agent (Spanish &amp; English) Location: Hybrid - Training based in office (Canary Wharf, London) Salary: £12.30 per hour + benefits Commission: Uncapped commission structure, paid monthly. On-target earnings approx. £3,000 per annum (Commission is discretionary and subject to change) Reporting to: Team Manager Progression Opportunities: Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, Team Manager Working Hours: 40 hours per week, shifts between 8am-7pm Monday-Friday and 8am-6pm Saturday ________________________________________Role Overview We are seeking a fluent Spanish and English-speaking Travel Agent to join a dynamic customer service and sales team. The role involves handling inbound customer enquiries related to holiday bookings, providing excellent service, and driving sales through effective communication and product knowledge. ________________________________________Key Responsibilities * Manage inbound calls for both customer service and sales * Process service requests using internal systems * Identify customer needs and generate sales through tailored recommendations * Modify, cancel, or confirm existing bookings * Provide outbound support during peak periods * Upsell additional services and extended stays * Assist customers via live chat regarding product and booking queries * Perform other reasonable duties as required by the business ________________________________________Key Skills &amp; Competencies * Fluent in Spanish and English * Strong interpersonal and communication skills * Sales-driven with a customer-first mindset * Professional and emotionally resilient * High attention to detail and multitasking ability * Previous experience in customer service or sales (Essential) * Understanding of contact centre KPIs and practices (Preferred) ________________________________________Training Provided * Full product and system training * Sales technique development * Customer service skills training ________________________________________Benefits * Life insurance scheme * Employee perks platform * Eye test vouchers * Onsite training and induction * Staff room with refreshments * Corporate discounts (e.g. gym, restaurants, retail) * Smart casual dress code * Charity involvement and fundraising events * 20 days annual leave plus bank holidays, with additional days for length of service * Modern office facilities * Campaign-specific incentives and discounts * Employee referral scheme * Apprenticeship and NVQ qualification opportunities ________________________________________Additional Requirements * Employment subject to satisfactory background checks (e.g. criminality and financial probity) * Must provide references covering the last 36 months of employment (minimum of 2 references)Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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