Scanning Administrator 

Customer Service Location: Dundee Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice) Contract: Temporary to Permanent Start Date: 13/10/2025 Training: Full-time, 100% attendance required for the first 6 weeks Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it's a chance to make a real difference, every single shift. We're looking for individuals who can: * Communicate clearly and empathetically under pressure * Think critically and follow structured processes * Type at least 50 words per minute with 98% accuracy * Stay composed in emotionally challenging situations You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most. Shift Patterns We offer a variety of shift options to suit different lifestyles. Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days. Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days. Training will be full-time and may include evenings. Full Training &amp; Career Progression You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required. Rewards &amp; Benefits: * Competitive pay &amp; overtime opportunities * Career development opportunities * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Process 1. Interview &amp; Audio Typing Screening (50 WPM @ 98% accuracy) 2. Client interview &amp; Audio Typing Assessment (50 WPM @ 98% accuracy) 3. Pre-employment Checks (DBS &amp; references) Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service

Pay: £13.54 Per Hour Location: Broughty Ferry Hours: Will be a mix of Day Shift, Back Shift and Night Shift. Duties:<ul><li>Provides intensive housing support and other services to homeless or at-risk residents, helping them to secure and maintain permanent housing</li><li>Respond to residents who may be feeling poorly, and medical attention might be required</li><li>Implementing housing support plans, conducting risk assessments, managing caseloads</li><li>Liaising with internal and external teams</li><li>Promoting resident wellbeing through activities</li><li>Maintaining accurate records, and ensuring compliance with health, safety, and housing regulations</li><li>Security of the building, internal and external checks</li><li>Basic domestic tasks</li></ul> Requirements: <ul><li>Has experience working within Housing Support</li><li>Flexible with shifts</li><li>Has an SVQ 2 in House, Support Work or equivalent </li><li>Can undergo a PVG check</li><li>A good team player, good communicator, approachable, reliable and resilient</li><li>Good listening skills</li><li>Great problem-solving skills and the ability to adapt and act accordingly to situations</li></ul> If interested apply to today to discuss further apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Bank Housing Assisatant

Customer Service Location: Dundee Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice) Contract: Temporary to Permanent Start Date: 13/10/2025 Training: Full-time, 100% attendance required for the first 6 weeks Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it's a chance to make a real difference, every single shift. We're looking for individuals who can: * Communicate clearly and empathetically under pressure * Think critically and follow structured processes * Type at least 50 words per minute with 98% accuracy * Stay composed in emotionally challenging situations You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most. Shift Patterns We offer a variety of shift options to suit different lifestyles. Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days. Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days. Training will be full-time and may include evenings. Full Training &amp; Career Progression You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required. Rewards &amp; Benefits: * Competitive pay &amp; overtime opportunities * Career development opportunities * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Process 1. Interview &amp; Audio Typing Screening (50 WPM @ 98% accuracy) 2. Client interview &amp; Audio Typing Assessment (50 WPM @ 98% accuracy) 3. Pre-employment Checks (DBS &amp; references) Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Location: DundeeStart Date: 14th OctoberWorking Hours: 08:30 - 16:30, Monday to FridayPay Rate: £12.60 per hourDuration: Initially 2 weeks (with potential for extension) About the Role:Our client is seeking a detail-oriented Scanning Administrator to support the digitization of sensitive paper documents. This temporary role involves scanning and uploading files into the system to create secure electronic records. Key Responsibilities:<ul><li>Operate scanning equipment to digitize paper documents</li><li>Ensure accurate indexing and electronic filing</li><li>Maintain strict confidentiality at all times</li><li>Handle sensitive information with discretion and professionalism</li></ul>Requirements:<ul><li>Previous administrative or scanning experience preferred</li><li>High level of confidentiality and integrity</li><li>Strong attention to detail</li><li>Ability to work independently and meet deadlines</li></ul>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Scanning Administrator

Customer Service

Bank Housing Assisatant

Customer Service

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