Customer Service Advisor - Billing

This role is based in Bradford (BD3 7AY) - please only apply if you are able to commute to this location.

Job Title: Billing Customer Relationship Manager
Location: Bradford (BD3 7AY) - This is an office-based role with hybrid working available after 26 weeks (subject to business needs)
Salary: Starting at £25,869 with progression up to £30,640
Contract: Temporary with an opportunity to go permanent
Working Hours: Monday-Friday 09:30-17:30, alternate Saturdays 09:00-17:00
Working Pattern: Hybrid working available (typically after 26 weeks, subject to business needs)

About the Role
Are you passionate about delivering outstanding customer service and building lasting relationships? We're offering an exciting opportunity to join our fast-paced and supportive billing department in Bradford.
As a Customer Relationship Manager, you'll be the face of our customer experience-working closely with clients and customers to ensure their needs are met with professionalism, empathy, and efficiency. This is a fantastic chance to grow your career within a forward-thinking organisation that values innovation, collaboration, and personal development.

As a Customer Relationship Manager, you'll be the face of our customer experience-working closely with clients & customers to ensure their needs are met with professionalism, empathy, and efficiency.

This is a fantastic chance to grow your career within a forward-thinking organisation that values innovation, collaboration, and personal development.

Benefits
* Annual performance-related bonus
* 25 days annual leave + bank holidays + 1 wellness day
* Attractive pension scheme (up to 10% employer contribution)
* Occupational health support and trained first aiders
* Free on-site parking and prayer room
* Recognition and rewards programme
* Social club with discounted event tickets
* Charity fund-raising opportunities
* Flexible benefits package including:
* Health cash plan
* Dental and critical illness insurance
* Life assurance and partner cover
* Retail savings scheme
* Online GP access
* Cycle to work scheme
* Gym membership discounts
* Career development through structured progression plans

Key Responsibilities
* Handle billing queries across multiple channels, ensuring first-time resolution
* Provide clear, empathetic support to customers regarding billing issues
* Escalate complex queries appropriately to ensure timely resolution
* Identify and support vulnerable customers with tailored solutions
* Maintain accurate customer records and billing data
* Log customer sentiment and interactions to support regulated performance metrics
* Engage in continuous improvement and personal development initiatives

Skills & Experience
Essential:
* Minimum 6 months experience in a customer service role
* GCSE Maths & English (Grade 4 or equivalent)
* Strong emotional intelligence and empathy
* Excellent verbal and written communication
* Adaptability and resilience in a fast-paced environment
* Logical problem-solving skills
* Proficient IT skills and ability to navigate multiple systems
* Attention to detail and accuracy
* Comfortable in a coaching-led, performance-driven culture

Desirable:
* Previous contact centre experience
* Stakeholder relationship management
* Negotiation and influencing skills
* Experience in mentoring or training colleagues

Please Note:
Successful applicants will be subject to pre-employment checks via basic disclosure.

This role is based in Bradford (BD3 7AY). While hybrid working is available after 26 weeks, you must be able to commute to the Bradford office for the majority of your working week, especially during your initial training and on-boarding period.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.