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Help Desk Administrator

Salary
£12,000 - £18,000 per annum

Part time Accounts

Location
Sidcup, Kent
Role Type
Permanent
Salary
£12.21 - £13.21 per hour

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Job Details

Published
Location
Kent
Role Type
Permanent
Salary
Negotiable
Job Ref: JO-2509-68086_1758183936

Help Desk Admin - FM/Construction

Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM

Role Overview

We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry, who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.

You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.

Skills & Experience Required

  • Proven experience working in a help desk or coordinator role within a Construction or FM environment.
  • Strong verbal and written communication; confident dealing with clients and engineers.
  • Competent user of Microsoft Office (Excel, Outlook, Word).
  • Experience working in a Service & Maintenance or Facilities Management setting.
  • Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
  • Previous experience liaising with engineers and subcontractors.

Key Responsibilities

  • Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
  • Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
  • Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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