Loyalty Support Advisor (Heat Pump Leads) Location: Belper, Derbyshire Hours: Mon-Thurs 8:30am-5:00pm | Fri 8:30am-3:30pm Pay: £12.47 p/h Contract: Temp ongoing Are you a natural communicator with a passion for providing top-tier customer service? Ready to make your mark in a fast-growing, future-focused industry? Join our friendly, dynamic team as a Loyalty Support Advisor, where you'll play a key role in supporting customers and driving growth in our Heat Pump business! What's the Role All About? As a Loyalty Support Advisor, you'll be the first point of contact for Heat Pump consumer enquiries, whether they come in through our website, by phone, or via email. Your mission? Deliver a seamless, professional, and friendly service that leaves customers feeling supported and confident in our solutions. You'll also work closely with our Sales, Marketing, and Service teams to ensure every customer journey is smooth, engaging, and efficient. What You'll Be Doing: * Lead Management: Handle incoming Heat Pump enquiries from multiple channels * Customer Communication: Respond quickly and professionally via phone and email * Build Relationships: Connect with installers and customers to encourage loyalty and retention * Support Sales: Assist on inbound loyalty lines and help drive customer engagement * Reporting: Accurately record all interactions in Salesforce and update our lead platforms * Collaborate: Work alongside Marketing, Area Sales Teams, and the End User to deliver excellence What You'll Bring: * Experience in customer service and/or outbound calling * Resilience, patience, and a can-do attitude * Ability to work independently and within a team * Excellent communication, both written and verbal * High level of organisation and attention to detail * Strong IT skills - comfortable using systems like Salesforce * A confident, positive approach and a drive to succeed Why Join Us? * Work in a supportive, fast-paced environment * Be part of a growing and innovative industry * Structured hours with an early finish every Friday! * Develop your career within a passionate and professional team * Real opportunities to make an impact and be recognised If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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