catering assistant

Intro's <select the intro you want to work with and delete unwanted intro's>

Culture and inclusion

If you want to be part of a vibrant, supportive and diverse team, then apply now to join us at organisation ABC. We can provide you with flexible working hours to fit around other commitments and it's a great way to meet new people.

Customer/skills-focused

If you have excellent customer service skills and love interacting with people, then you could be a great fit in our front of house team at organisation ABC. If you are good at thinking on your feet and problem solving at the customer's table then we love to hear from you.

If you have the skills to put the customer's dining experience at the heart of everything you do, you could the perfect addition to our front of house team at organisation ABC.

Development and opportunities

If you're looking to kick start your career in hospitality, then we'd love to hear from you. At organisation ABC we will support you in developing your leadership, team management and customer-focussed skills as you gain more responsibility and progress in your career.

General skills

As a member of Waiting Staff you will have:

• Excellent customer service skills and outstanding people skills; confident interacting with customers and dealing with customer complaints/queries/questions
• Ability to build relationships with colleagues and customers, ensuring mutual satisfaction
• Active listening and effective communication skills
• Able to confidently work in a team but also individually
• Attentiveness and patience for customers
• Strong organisational and multi-tasking skills
• Ability to perform well in a fast-paced environment
• Keen product awareness
• Aware of customer allergens and intolerances, and how to deal with them
• Proactive approach to tasks and duties
• Experience using point of sale systems and cash handling

Personal traits

You will:

• Have great attention to detail
• A positive, can-do attitude
• A friendly and confident manner with customers and colleagues
• Be flexible and willing to accept feedback

Main Duties/Responsibilities

In this role you will:

• Prepare tables by setting up linens, silverware and glasses, arranging table settings and maintain a tidy dining area
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Greet and show customers to their tables
• Present a variety of menu options and daily specials to customers, and share additional information about each table with restaurant team and kitchen team where necessary
• Advise on the best food and drink choices for each customer and answer questions. Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
• Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic drinks as well as food with alcohol content
• Up-sell additional products when appropriate and promote any seasonal items/offerings
• Take accurate food and drinks orders; this could be using a tablet/specific software, by hand via an order slips or by memory
• Communicate order details to the kitchen staff
• Check the quality of the final servings and resolve any issues, check dishes and kitchenware for cleanliness and presentation and report any problems
• Deliver food and drink orders to the table deftly and accurately
• Attend to the tables throughout the course of the diners experience at the restaurant/event venue/high street chain
• Guarantee compliance to cleanliness standards
• Work diligently to achieve outstanding service quality, providing excellent wait and customer service to guests to ensure diners/customers satisfaction
• Work with other staff as a team
• Carry used plates, glasses and silverware to kitchen for cleaning
• Deliver bills to the table and collect payments either by cash or card - be able to use till/card machine payment tool
• Follow all health and safety rules, explained by your manager

Qualifications/Licences/Certifications/Experience

Essential

• High/secondary school education and basic maths
• Competent level of English spoken and written

Desirable

• Ideally proven/previous work experience as a Waiter/Waitress
• Hands-on experience with cash register and ordering information system(s)
• DBS standard/enhanced
• Food safety training is a plus
• First aid training

Outro's <select the outro you want to work with and delete unwanted outro's>

Culture and inclusion

If you're excited to join our friendly front of house team, don't hesitate to apply today.

Customer/skills-focused

So if you're ready to make the most of your skills and ensure our customers' dining experience is the best it can be, apply today.

Development and opportunities

So if you can't wait to develop your customer-focussed skills while working in our busy restaurant, why not apply today? We'd love to support you in your development and career progression in the hospitality industry.

If you want to work in a place where your hard work is recognised, and you are supported in honing your skills then apply with us.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.