Customer Service Advisor Location: Belper Hours: 39.5 hours per week Pay: approx. £12.94 p/h Monday to Friday between 8am and 6pm One weekend shift on a rotational basis: Saturday 8am-3pm/Sunday 8am-12pm Start Date: Monday, 22nd September Training: 4 weeks (fully paid) Contract: Temp to Perm About the Role We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries. You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers. Key Responsibilities * Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries. * Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused. * Support customers with insurance cover management, renewals, and troubleshooting. * Assist with sales-related enquiries - no cold calling involved. * Maintain accurate records and update customer accounts. * Collaborate with colleagues to ensure smooth operations and customer satisfaction. * Take ownership of customer issues and follow through to resolution. What We're Looking For * Previous experience in customer service or sales (inbound or outbound). * Strong communication skills and a confident, friendly telephone manner. * Ability to work in a high-volume call environment. * A proactive attitude and willingness to get involved. * Excellent attention to detail and organisational skills. * Comfortable using computer systems and managing customer data. * Interest or experience in home heating products or boiler systems is a plus. What's in It for You? * Structured training and ongoing support * Opportunity to work with a reputable and innovative manufacturer * Friendly and inclusive team environment * No cold calling - all calls are inbound If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you! If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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