Job Description Scheduling Administrator Job Description 1. Administrative support * Supporting the Resource Planning and Scheduling team with deployment of resource, general administration, maintaining relevant systems, logs, and other reporting tools as required. * Maintaining the annual leave data base ensuring employee requests are processed in a timely manner and records updated accurately. * Ensuring all relevant systems such as Time Gate are maintained accurately and in a timely manner, so they reflect the current status. * Provide a comprehensive 'handover' to the incoming shift, flagging key issues that are on-going. * Providing diary management support for the Head of RCP, AD Facilities and CSS Heads of Services as required, including organising meetings and minute taking as required. * Ensure all requests from the PLANON are distributed and actioned in a timely manner in order to meet departmental KPIs. * Collate periodic audit and benchmarking data as directed. 2. Communications * Providing multi-lingual support (predominately Spanish) for CSS employees via email and over the phone, receiving and responding to employee queries e.g. logging absence and escalating issues as appropriate with relevant colleagues. * Liaising with internal and external stakeholders and suppliers as required, ensuring the highest levels of customer service is maintained at all times. 3. General * Within the scope of the role, ensure the highest level of customer service is provided to the Estates &amp; Facilities Management Team and its employees and others across the university. 4. Knowledge / skills * Attention to detail * Ability to deliver to deadline * Excellent organisational skills - own workload and that of others * Ability to create and maintain effective administrative systems * Excellent communication and interpersonal skills - ability to work collaboratively with others and build effective relationships with internal and external colleagues and service users * Ability to produce written documentation clearly and concisely * Fluent in Spanish 5. Experience * Expert user of Word and Excel, Outlook, databases * Experience of co-ordinating with multiple work areas * Experience of organising meetings and diaries * Experience of working independently and making independent decisions * Experience of working within a 24/7 operational environment * Experience of creating and maintaining reports 6. Personal characteristics and other requirements * Resourceful and conscientious * Excellent time-management * Customer-focussed * Problem solving - an interest in making things work well * Willing and able to travel off-site from time to timeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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