Location: Hybrid (Canary Wharf, London) Salary: £12.30/hour + Uncapped Commission (OTE £5,000/year) Hours: Full-time, 37.5 hours/week (rotational shifts including one weekend day every other week) Reports to: Team Manager Progression Opportunities: Social Media, Training, Quality Support Executive, Team Manager ✈️ Join Our Travel Team! We're seeking a passionate and driven Travel Agent to join our vibrant team supporting Center Parcs, Pierre et Vacances, and MAEVA. This is a fantastic opportunity to work with leading European holiday brands, helping customers plan unforgettable getaways. If you're fluent in Dutch and English, have a flair for customer service, and love creating memorable experiences, we'd love to hear from you! 🧭 Key Responsibilities Handle inbound calls for both sales and customer service Modify, cancel, and confirm bookings Use client systems to manage service requests Understand customer needs and generate sales through tailored recommendations Upsell additional services, products, and extended stays 💡 What We're Looking For Fluent Dutch and English speaker Strong interpersonal and communication skills Sales-oriented mindset with a natural ability to influence Detail-oriented multitasker with emotional resilience Previous experience in customer service or sales (Essential) Understanding of call centre KPIs and practices (Preferred) Commitment to delivering exceptional customer experiences 🎓 Training &amp; Development Full training provided (product, systems, sales techniques, customer service) Opportunities for NVQ qualifications and apprenticeships 🎁 Benefits IIP Accredited Employer BUPA Life Insurance Scheme Perkbox membership Eye test vouchers Corporate discounts (gym, restaurants, hairdressing, etc.) Smart casual dress code Modern, recently built premises Charity involvement and fundraising events 20 days annual leave + 1 extra day per year of service (up to 5 days) Bank holiday entitlement Incentives, prizes, and campaign-specific perks Recommend-a-friend reward scheme 🔍 Additional Information Employment subject to DBS and financial probity checks Must provide 24 months of employment references (minimum of 2) Ready to help customers create unforgettable holidays while growing your career in a dynamic, supportive environment? Apply now and start your journey with us!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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