Dutch Speaking - Customer Service Advisor

Location: Hybrid (Canary Wharf, London)
Salary: £12.30/hour + Uncapped Commission (OTE £5,000/year)
Hours: Full-time, 37.5 hours/week (rotational shifts including one weekend day every other week)
Reports to: Team Manager
Progression Opportunities: Social Media, Training, Quality Support Executive, Team Manager

✈️ Join Our Travel Team!
We're seeking a passionate and driven Travel Agent to join our vibrant team supporting Center Parcs, Pierre et Vacances, and MAEVA. This is a fantastic opportunity to work with leading European holiday brands, helping customers plan unforgettable getaways.

If you're fluent in Dutch and English, have a flair for customer service, and love creating memorable experiences, we'd love to hear from you!

🧭 Key Responsibilities
Handle inbound calls for both sales and customer service
Modify, cancel, and confirm bookings
Use client systems to manage service requests
Understand customer needs and generate sales through tailored recommendations
Upsell additional services, products, and extended stays

💡 What We're Looking For
Fluent Dutch and English speaker
Strong interpersonal and communication skills
Sales-oriented mindset with a natural ability to influence
Detail-oriented multitasker with emotional resilience
Previous experience in customer service or sales (Essential)
Understanding of call centre KPIs and practices (Preferred)
Commitment to delivering exceptional customer experiences

🎓 Training & Development
Full training provided (product, systems, sales techniques, customer service)

Opportunities for NVQ qualifications and apprenticeships
🎁 Benefits
IIP Accredited Employer
BUPA Life Insurance Scheme
Perkbox membership
Eye test vouchers
Corporate discounts (gym, restaurants, hairdressing, etc.)
Smart casual dress code
Modern, recently built premises
Charity involvement and fundraising events
20 days annual leave + 1 extra day per year of service (up to 5 days)
Bank holiday entitlement
Incentives, prizes, and campaign-specific perks
Recommend-a-friend reward scheme

🔍 Additional Information
Employment subject to DBS and financial probity checks
Must provide 24 months of employment references (minimum of 2)


Ready to help customers create unforgettable holidays while growing your career in a dynamic, supportive environment? Apply now and start your journey with us!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.