Customer Service Advisor

Real-Time Workforce Manager - Contact Centre Operations Precision in the Present - Powering Performance in Real Time! 📍 Location: Belper, Derbyshire (own transport essential due to location) 💰 Pay: £30,000 per annum + Bonus Opportunities 🕒 Hours: 39.5 🗓️ Contract Type: Permanent ________________________________________ About the Role Join a global leader in sustainable climate solutions, where innovation meets purpose. As a Real-Time Workforce Manager, you'll play a pivotal role in ensuring operational efficiency and service excellence across a dynamic contact centre environment. ________________________________________ Key Responsibilities * Develop structured forecasts and real-time strategies to meet business KPIs and SLAs * Monitor live performance metrics (call queues, agent adherence, service levels) * Make real-time decisions on staffing, skill assignments, and workload balancing * Communicate effectively with Team Managers and cross-functional departments * Enforce schedule adherence, breaks, and productivity standards * Deliver real-time performance reports and root cause analysis to senior leadership * Drive continuous improvement initiatives to enhance employee and customer experience * Own KPIs in Vonage/Monet (e.g., service levels, occupancy, AHT, utilisation) ________________________________________ Ideal Candidate * Proven experience in real-time workforce management within a contact centre * Proficient in WFM tools and real-time monitoring software * Strong analytical and problem-solving skills * Excellent communication skills (written and verbal) * Degree in Business, Operations Management, or related field (preferred) * GCSEs (Grade C or above) in Maths and English required * Level 5 Customer Service qualification (desirable) ________________________________________ What You Can Expect * A modern, refurbished contact centre with sit-stand desks * A supportive team culture with regular team-building events * Clear shift communication and a strong focus on work-life balance * 25 days holiday + bank holidays * Attractive pension scheme * Inclusive and equitable workplace cultureBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Workforce Manager - Call Centre 

Maintenance Engineer - Belper, Derbyshire Recruiting on behalf of a leading manufacturer We're working with a well-established and forward-thinking manufacturer based in Belper to recruit a multi-skilled Maintenance Engineer. This is a fantastic opportunity to join a high-performing team in a fast-paced production environment, where innovation and continuous improvement are at the heart of everything they do.This role will be an initial contract until January 2026, at which point this will be reviewed. The Role: As part of the maintenance team, you'll be responsible for: Providing engineering support across a wide range of machinery, including automated presses and robotic arms. Carrying out planned preventative maintenance in line with the site schedule. Diagnosing and repairing faults quickly to minimise production downtime. Accurately recording maintenance activities for compliance and audit purposes. Contributing to improvement projects and solving complex engineering challenges.Working a 2 week rotating shift pattern. 1 week earlies and 1 week afternoonsWhat We're Looking For: Proven experience as a multi-skilled engineer in a manufacturing or production setting. Strong fault-finding skills and a proactive approach to problem-solving. Familiarity with PLC systems and robotics is desirable. Experience using a Computerised Maintenance Management System (CMMS). A flexible, can-do attitude and willingness to adapt to changing priorities.What's On Offer: Competitive salary with bonus opportunities. 25 days annual leave plus bank holidays. Join a business recognised for its commitment to people development, with a Gold Investors in People accreditation. Interested? Apply today to find out more and take the next step in your engineering career.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Maintenance Engineer

At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more.We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work.At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our #OneBlueFamily with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference.We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance.Sounds like something you'd like to be part of? then join our #OneBlueFamily at our well-established award-winning Derby branch as a Recruitment Consultant (Senior, Executive or Principal) to manage and grow a desk that recruits permanent vacancies across all sectors.As a 360 Recruitment Consultant you are supported by our advanced technology systems. At Blue Arrow we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax.Some of your day-to-day responsibilities as a Permanent Recruitment Consultant will include:<ul><li>Identifying client leads and making business to business outbound B2B sales calls </li><li>Developing exisitng, lapsed and new client relationships </li><li>Sales activities and working to targets</li><li>Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car</li><li>Sourcing and recruiting staff for permanent vacancies</li><li>Negotiating, offering solutions and overcoming objections</li><li>Working from the Derby branch offices with a great team twice a week and the rest homebased </li></ul> Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin &amp; Secretarial including Call Centre, Transport &amp; Logistics, Hospitality &amp; Catering, Manufacturing &amp; Production and Public Sector.Some of the Benefits, Training and Development we offer:<ul><li>Salary basic up to 33k + bonus</li><li>Hybrid working from home 3 days and the Derby office twice a week (Tuesday &amp; Wednesday)</li><li>Performance based quarterly salary reviews and clear career path</li><li>Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job</li><li>25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days</li><li>Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app</li><li>Your Birthday off and you can buy extra holidays</li><li>Fully paid day off for charity work of your choice</li><li>Wide range of flexible and lifestyle benefits</li><li>Long service and recognition awards</li><li>Ongoing training and development</li><li>Opportunity to enjoy trips for Gold Award Winners</li><li>Team of 13 including a very experienced and supportive Branch Manager</li></ul> Proud to be an inclusive and equitable employerWe are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying.To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here <a href="https://www.rssglobal.com/privacy-policy/">https://www.rssglobal.com/privacy-policy/</a>

Permanent Recruitment Consultant 

✨ Quality Controllers Wanted - Join a Busy Ripley Team! Location: Ripley Contract: Temp to Perm Both day shifts and afternoon vacancies available! Monday - Friday, 6am - 3pm (early Friday finish at 11am) 💡 £12.21 per hour OR Monday - Thursday, 3pm-1:15am 🌙 £13.21 per hour Looking to step into a role where attention to detail really matters? We're on the lookout for dedicated Quality Controllers to join this friendly Ripley-based organisation. 🔧 What You'll Be Doing: * Inspecting finished products to make sure they're ready for dispatch ✅ * Following the production schedule and supporting deadlines ⏱️ * Attending daily production meetings and sharing accurate updates * Maintaining a clean, safe and positive work environment * Carrying out any other duties that support the production process 👤 About You: * Reliable, proactive and detail-focused * Positive, can-do attitude and flexible approach * Great communication skills (verbal &amp; written) * Works well with others and under time pressures * Previous production or QC experience is a big plus! 💙 Why Blue Arrow? * Weekly pay - no waiting around 💷 * Holiday pay entitlement 🏖️ * Access to high street discounts 🛍️ * Pension scheme for your future 📈 * Dedicated consultant support ☎️ * Superstar of the Month awards 🌟 * Uniform provided where required 👕 📩 Apply Today! If you're ready to bring your skills to this quality-focused role, hit Apply Now and we'll be in touch within the next 48 hours to get your application moving.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Quality Controller

Customer Service Advisor Location: Belper Pay Rate: £12.93p/h Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one weekend in 6 on a rota basis Contract: Temp to perm for the right candidate! Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team. The role will include: *Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries *Log and process service requests, claims and maintenance appointments *Advising customers that contact through telephone, email, SMS, live chat or WhatsApp *Provide clear, empathetic and knowledgeable support to all callers *Maintain Accurate records using the CRM system What we are looking for: *Strong verbal communication and active listening skills *Previous experience in a customer service or call centre role is preferred *Ability to stay calm under pressure and handle a high volume of calls * IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience Benefits of this role: * Onsite facilities which include canteen and parking * Competitive pay rates * Temporary to Permanent work, this is long term work * Dedicated consultant and 24/7 phone lines * Blue Arrow app to manage your hours and availability How to apply: If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Workforce Manager - Call Centre

Maintenance Engineer

Permanent Recruitment Consultant

Quality Controller

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