Courier

Patch Manager£16.37 per hour Belfast MAIN PURPOSETo provide a customer focussed housing management service within a designated neighbourhood or geographical areaKey Responsibilities The main duties of this role can be broadly divided into 2 sub categories; Tenancy Management &amp; Sustainment and Estate Management.The role requires that all decisions taken should be made in accordance with the Housing Executive's Standing Orders and Board Scheme of Delegations:1) TENANCY MANAGEMENT &amp; SUSTAINMENT, including <ul><li>Tenancy termination &amp; management of Housing Executive empty properties (voids).</li><li>Tenancy commencement activities.</li><li>Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive managed estates / properties.</li><li>Secure tenants seeking to transfer to other social housing.</li><li>Succession, assignment, joint tenancy &amp; direct exchange applications.</li><li>Income Collection and rent account management in respect of new, existing and outgoing tenants.</li></ul> 2) ESTATE MANAGEMENT, including<ul><li>Estate management.</li><li>Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary.</li><li>Community involvement, community cohesion and community safety.</li><li>Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch, as necessary. </li></ul>GENERAL DUTIES <ul><li>To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the Team Leader, when required.</li><li>To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing team.</li><li>To represent the Housing Team as required and provide support and cover for the other project team members as and when required.</li><li>To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIHE.</li><li>To comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.</li><li>To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.</li><li>To manage performance measures in order to understand and improve the business.</li><li>To record all outcomes ensuring they are Proportionate, Legal, Auditable &amp; Necessary.</li><li>To draft responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.</li><li>Undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to meet organisational need</li></ul>Essential criteria:Knowledge, Skills and ExperienceEither:<ul><li>Hold a degree (Level 6*) or equivalent and a minimum of 1 years relevant experience in a customer support environment.</li></ul>OR<ul><li>Hold a BTEC Higher Cert/Diploma (Level 5*) qualification in Housing and a minimum of 1 years relevant experience in a customer support environment.</li></ul> OR <ul><li>Hold a BTEC Higher Cert/Diploma (Level 5*) or equivalent and a minimum of 2 years relevant experience in a customer support environment</li></ul>OR <ul><li>Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.</li></ul>Experience of working in a customer focused environment with a proven ability of delivering a high standard of customer serviceAbility to work effectively with partners and develop professional relationships &amp; networks across a wide range of servicesGood problem solving skills; taking a pragmatic approach to understand and solve complex issuesSuccessfully managing and prioritising a challenging workload with a wide range of responsibilitiesAbility to communicate effectively with customers and other professionals in challenging situationsOther RequirementsPossess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframesTo apply send your cv via link by 5pm on 8th September.

Patch Manager

Laundry Worker£12.21 per hour Monday - Thursday 7am - 3.30pm and Friday 7am - 12.30pm37.5 hours per weekBallymoney Main Duties: Operate Washing and Finishing equipmentSort and classify soiled and fouled linen on its arrival to laundry Maintain stock levels Generate delivery notes from laundry database Essential Criteria Qualification/Experience not essential not essential as training will be provided. To apply send cv via link

Laundry Worker 

Service Desk analyst£13.57 per hour Belfast 37.5 hours a week What we are looking for<ul><li>Experience in a Service Desk or similar environment</li><li>Experience dealing with direct customers either by face to face or over phone</li><li>Some degree of IT experience in account or system admin</li><li>Experience with windows suite &amp; Microsoft office etc</li></ul> Job summary<ul><li>Handling calls from Health Service staff</li><li>Transcribing calls to ticket form with a high degree of accuracy to a number of resolver groups</li><li>Achieving a degree of first line fix for known issues, provide technical expertise, feedback and guidance to customers</li><li>Operating in an iso20000 aligned environment</li><li>Liaise with customers to acquire the necessary details regarding logged incidents</li></ul>To apply send cv via link

Service Desk analyst

Assistant Psychologist£13.57 per hour Belfast Role and responsibilities Responsibilities will include contribution to the day-to-day operation of the unit, along with assessment of service users, delivery of individual and group activities, contributing to the formal review processes, accompanying service users on visits/activities outside of the unit and involvement in within-unit service evaluation, audit and training as appropriate. This will include contributing to risk assessment, management and reporting in conjunction with colleagues and managers. Regular supervision and development will be provided.Essential criteria:<ul><li>Psychology graduate with (BSc/MSc with graduate basis for recognition with the British Psychological Society. BPS)</li><li>Access NI vetted</li><li>Licence to drive with access to vehicle</li><li>Knowledge of the impacts and implications of brain injury for adults cognitive, emotional, functional and behavioural presentation</li></ul>ICT proficiencyDesirable criteria:<ul><li>Experience of having delivered/been involved in delivery of activity based programmes to persons with disabilities</li><li>Practice related research and evaluation experience</li><li>Additional relevant education, training and/or qualifications</li></ul>Experience of using patient records systems (e.g. PARIS)We would stress that candidates will need to:<ul><li>University level qualification in psychology (either BSc or higher) that confers graduate basis for recognition with the British Psychological Society (BPS)</li><li>Be qualified driver with access to a vehicle (unless a disability precludes this)</li><li>Be available to begin work with us in September 2025.</li></ul>Please return by 05/09/2025 To apply send cv via link

Assistant Psychologist 

Job Role: Courier Location: Belfast Hours: Mon-Fri between 0800-1900 with the option of overtime and Saturdays, as and when required by client Pay rate: £14.25 per hour, Overtime after 45 hours at £21.38 per hour Start Date: Mid-October Your Role: Working for our internationally renowned logistics client you will be carrying out multi drop deliveries and collections across Northern Ireland. You will be trained on how to use the handheld scanner to ensure all parcels are accounted for. There are no costs for van rental and previous experience is essential. Your Responsibilities: - Driving 3.5T company van - Safely delivering/collecting to and from businesses in Belfast and surrounding area - Accounting for all parcels using handheld scanner - Role can involve heavy lifting and manual handling You will have: - a class B license with no more than 6 points - previous multidrop delivery experience - a positive working attitude - good punctuality and attendance - subject to basic Access NI check and additional vetting (5-year address &amp; work history) If you are looking for the next step in your courier career, then please get in touch today to apply!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Courier

Patch Manager

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Service Desk analyst

Assistant Psychologist

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