Customer Service Advisor

Customer Service Advisor - Office Based
📍 Location: On-site in Ringwood (BH24 1EX)
💰 Pay: £12.30 per hour + £300 performance bonus
🕒 Hours: 37.5 hours per week, working 5 out of 7 days (including weekends)
📅 Start Dates: 22nd September or 13th October 2025
🔄 Contract Type: Temp-to-Perm Opportunities Available

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, supportive environment where your voice matters? Join our vibrant team in Ringwood and become a key player in a company that values service excellence and personal growth.

As a Customer Service Advisor, you'll be the first point of contact for our customers-providing thoughtful, personalised support across phone, email, live chat, and social media. Whether helping with orders, recommending products, or resolving delivery queries, your communication skills and customer-first mindset will shine.

What You'll Be Doing:
Delivering exceptional service across multiple channels
Meeting performance targets including efficiency, quality, and adherence
Handling inbound and outbound communications to support customer needs
Collaborating across departments to ensure seamless service delivery
Suggesting process improvements to enhance customer experience

What We're Looking For:
Essential Skills & Experience:

Excellent written and verbal communication
Proven ability to meet KPIs and resolve customer issues effectively
Proficiency in MS Office (SharePoint, Excel, Word, Outlook)
A proactive, solutions-focused approach

Desirable:

Experience mentoring or coaching within a team
Familiarity with Elucid and Vocalcom systems
Understanding of GDPR and contact centre compliance

Written Communication Excellence:
We're especially keen to hear from candidates who can:

Communicate professionally and empathetically via email and live chat
Adapt tone and language to suit different audiences
Manage multiple chat conversations with precision and care
Personalise responses while maintaining brand consistency

Why Join Us?
✅ Comprehensive training before handling live contacts
✅ Ongoing support and development opportunities
✅ A chance to make a real impact in a customer-focused environment

Ready to take the next step in your customer service career? Apply today and start your journey with us!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.