Customer Service Advisor

Permanent vacancy - Customer Service Advisor
Salary - £26,499
Location - Hillington
Excellent benefits package and working environment
Working hours - 11 hour shifts (07:30-18:30)
Two week rotational shift working
Week 1 - Monday, Tuesday, Saturday & Sunday
Week 2 - Monday, Tuesday and Wednesday


Our client based in Hillington, is looking for a Customer Service Advisor to join their busy office. This is a lovely role dealing with customer questions and queries. It's a fast-paced role but in a lovely environment and not a large call centre. No two days will be the same as you will always be learning. Lovely team and company with excellent staff retention rates. The working hours are really unique but offer an excellent work like balance. Please read below to find out more…..

Key Responsibilities
* Inbound calls for incidents within the clients portfolio
* Manage each incident to resolution, this involves contacting client's senior management
* Conference calls with the Business Continuity Team
* Off site client training may be required
* Client administration using various applications
* Weekly Dashboard Excel call reports


About the person
* Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and oral
* Good keyboard skills
* An excellent telephone manner and attitude is essential
* A flexible and hard-working attitude, with a can do mind set
* Ability to work effectively as part of a team
* Ability to accurately capture data for reporting to Business Continuity
* Excel, Word and email experience required
* Good timekeeping and attendance record is essential
Company Benefits
* Salary of £26,499.77 per year basic salary.
* Optional Healthcare after 6 months
* Discretionary Annual Profit Related Bonus
* Pension Scheme in line with current Government guidelines
* Annual Salary review every April

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.