Customer Service Advisor

Job Title: STATION GATELINE CUSTOMER SERVICE ASSISTANTS - Relief Location: Glasgow Central Salary: £26,731per annum on completion of training. The trainee salary is £22,944per annum. Training: 5 days training and a 2-day Induction programme. Contract: Permanent Hours: FULL TIME 35 HOURS Flexibility will be required as shift work and weekend working are involved. Monday-Thursday earliest start 0620 latest finish 2340 Fri earliest start, 0650 latest finish 0025. Sat earliest start, 0650 latest finish 0000. Sun earliest start, 0800 latest finish 2300. Please note that if you are appointed to a relief post you will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be. This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work. They are dedicated to helping to close the diversity gap across the rail industry and particularly welcome applications from young people, women, people from ethnically diverse backgrounds, LGBT+ people and people with a disability. Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce. Job Description: * To provide customer information and assistance including wheelchair assists. * Issue tickets to customers in line with the excess fares' procedures using the relevant ticket issuing equipment. * Check tickets and supporting documents. * At automatic gateline ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required. * Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills. * Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate. * Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity. * Carry out queue busting duties as required. * Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates. * Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment. Skills Required: To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive. Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required. You don't need to have any experience as your training will include induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management - will be professionally delivered to give you all the tools you need to master this interesting role. You will be rewarded for your contribution with a competitive benefits package that includes: * Contributory Final Salary Pension scheme * Free and reduced rate rail travel for you and your family, where applicable. * Generous holiday allowance * 3% commission on ticket sales * Hapi benefits package Selection process: Microsoft Teams Interview + Final Interview with organisation. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical &amp; fitness standards that you would require to meet.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

GATELINE CUSTOMER SERVICE  - GLASGOW CENTRAL - FULL TIME

Blue Arrow are currently recruiting for an experienced Warehouse Controller for one of our clients based in Glasgow (Kinning Park) area. This is a permanent position with immediate start available after successful interview. Working days/Hours:<ul><li>Monday to Thursday, 8am to 4pm. Friday 8am to 3.30pm (35h a week)</li></ul>Salary:<ul><li>£25000 - £30000pa DOE</li></ul>Duties:<ul><li>Control goods inward and perform physical quality and quantity checks</li><li>Update inventory records</li><li>Picking/packing/scanning of products</li><li>Operating Counterbalance Forklift</li><li>Record any damages or discrepancies of deliveries received and report these to the Supply Chain Team</li><li>Ensure accurate document control by scanning the necessary documents</li><li>Assist Line Manager in developing warehouse operations through ongoing review</li><li>Operate the tag making machine as and when it is necessary</li><li>Review &amp; report of the stock holding for clients</li><li>Build relationships with key supplier and courier contacts</li><li>Manage the upkeep of company infrastructure and facilities</li><li>Carry out health and safety checks, including fire alarm tests</li><li>Comply with health and safety regulations</li><li>Contribute to a positive health and safety culture, good environmental management, and quality standards</li><li>Maintain the warehouse in a clean and organised condition</li></ul>Experience / Qualifications:<ul><li>Warehousing/stock control background</li><li>Experience in an engineering warehouse environment is preferred</li><li>Knowledge of supply chain, logistics and procurement operations is beneficial</li></ul><ul><li>Health and safety awareness within a warehouse environment</li></ul>Skills and Attributes<ul><li>In date Counterbalance Forklift Licence</li><li>Excellent organisational abilities</li><li>Developed problem identification and resolution skills</li><li>Basic IT literacy required</li><li>Being able to read technical drawings</li><li>Safe use of free-standing steps, ladders and mobile platforms</li></ul> Please send your CV to apply and contact . Possible immediate start after successful interview.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Warehouse Controller

Blue Arrow are currently recruiting for an experienced Warehouse Controller for one of our clients based in Glasgow (Kinning Park) area. This is a permanent position with immediate start available after successful interview. Working days/Hours:<ul><li>Monday to Thursday, 8am to 4pm. Friday 8am to 3.30pm (35h a week)</li></ul>Salary:<ul><li>£25000 - £30000pa DOE</li></ul>Duties:<ul><li>Control goods inward and perform physical quality and quantity checks</li><li>Update inventory records</li><li>Picking/packing/scanning of products</li><li>Operating Counterbalance Forklift</li><li>Record any damages or discrepancies of deliveries received and report these to the Supply Chain Team</li><li>Ensure accurate document control by scanning the necessary documents</li><li>Assist Line Manager in developing warehouse operations through ongoing review</li><li>Operate the tag making machine as and when it is necessary</li><li>Review &amp; report of the stock holding for clients</li><li>Build relationships with key supplier and courier contacts</li><li>Manage the upkeep of company infrastructure and facilities</li><li>Carry out health and safety checks, including fire alarm tests</li><li>Comply with health and safety regulations</li><li>Contribute to a positive health and safety culture, good environmental management, and quality standards</li><li>Maintain the warehouse in a clean and organised condition</li></ul>Experience / Qualifications:<ul><li>Warehousing/stock control background</li><li>Experience in an engineering warehouse environment is preferred</li><li>Knowledge of supply chain, logistics and procurement operations is beneficial</li></ul><ul><li>Health and safety awareness within a warehouse environment</li></ul>Skills and Attributes<ul><li>In date Counterbalance Forklift Licence</li><li>Excellent organisational abilities</li><li>Developed problem identification and resolution skills</li><li>Basic IT literacy required</li><li>Being able to read technical drawings</li><li>Safe use of free-standing steps, ladders and mobile platforms</li></ul> Please send your CV to apply and contact . Possible immediate start after successful interview.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Permanent vacancy - Customer Service Advisor Salary - £26,499 Location - Hillington Excellent benefits package and working environment Working hours - 11 hour shifts (07:30-18:30) Two week rotational shift working Week 1 - Monday, Tuesday, Saturday &amp; Sunday Week 2 - Monday, Tuesday and Wednesday Our client based in Hillington, is looking for a Customer Service Advisor to join their busy office. This is a lovely role dealing with customer questions and queries. It's a fast-paced role but in a lovely environment and not a large call centre. No two days will be the same as you will always be learning. Lovely team and company with excellent staff retention rates. The working hours are really unique but offer an excellent work like balance. Please read below to find out more….. Key Responsibilities * Inbound calls for incidents within the clients portfolio * Manage each incident to resolution, this involves contacting client's senior management * Conference calls with the Business Continuity Team * Off site client training may be required * Client administration using various applications * Weekly Dashboard Excel call reports About the person * Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and oral * Good keyboard skills * An excellent telephone manner and attitude is essential * A flexible and hard-working attitude, with a can do mind set * Ability to work effectively as part of a team * Ability to accurately capture data for reporting to Business Continuity * Excel, Word and email experience required * Good timekeeping and attendance record is essential Company Benefits * Salary of £26,499.77 per year basic salary. * Optional Healthcare after 6 months * Discretionary Annual Profit Related Bonus * Pension Scheme in line with current Government guidelines * Annual Salary review every AprilBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

GATELINE CUSTOMER SERVICE -...

Warehouse Controller

Warehouse Controller

Job Details

Apply now

Have a Question?

What candidates say

Share this job

Jobs

Recruitment Solutions

Become a Recruitment Superhero

Company

Corporate Governance