Night Operations Manager

Night Operations Manager - 42k - South East london
Schedule: Sunday - Thursday, 3 PM to 12 AM
Location:SE London & Across all client offices and HQ (primarily Central London)

Must hold a full UK driver's licence and have access to a vehicle

• Experienced in a management or supervisory role

• Strong leadership skills with a hands-on approach to team support and daily operations

• Experience working night shifts

• Desirable: First aid training

• Must hold a full UK driver's licence and have access to a vehicle

• Comfortable working both independently and as part of a team

• Physically fit and able to handle manual tasks

• Confident travelling alone through Central London at night

• Comfortable using basic tech tools: Excel, Google Drive, apps, iPad

• High attention to detail and pride in maintaining standards

• Able to make quick, confident decisions under pressure

We are looking for an experienced and confident manager to fulfil the role of Night Operations Manager. The purpose of this role is to take ownership of the success and smooth operation of our Night Teams, including both Dedicated Services and Logistics.

This position requires a strong leader who can motivate and manage teams effectively, while also being hands-on and actively involved in the day-to-day operations. The ideal candidate will lead by example, balancing operational leadership with direct participation in team activities.

Roles and Responsibilities

• Responsible for two teams: Dedicated Services & Logistics

• Conduct thorough handovers between day and night teams

• Run nightly scrum meetings and delegate tasks accordingly

• Identify and solve operational problems quickly

• Train new personnel alongside supervisors and cover shifts as needed

• Work alongside the team to uphold quality and service standards

• Use Monday.com for communication, reporting errors, requesting adjustments, and coordinating with other departments

• Act as the first point of contact for team queries during the night

• Place product orders through internal systems

• Restock and maintain consumables to ensure freshness and availability

• Ensure proper display of confectionery and fresh fruit per client standards

• Maintain cleanliness across work areas, kitchens, fridges, and coffee machines

• Conduct regular audits and quality checks at client sites

• Build and manage staff rotas for night drivers and Dedicated Services

• Oversee BrightHR administration (e.g. clock-ins, absences)

• Lead performance and probation reviews

• Submit detailed end-of-shift reports

• Provide cover for sick leave and holidays as required

• Travel across client sites in Central London during night hours

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.