Location: Hybrid - Head Office based in Canary Wharf, London Salary: £12.30 per hour Commission: Uncapped commission structure, paid monthly. On-target earnings of £5,000 per annum (Commission is non-contractual and subject to change) Working Hours * Full-time: 37.5 hours per week * Shifts between 8am - 8pm Monday to Friday * Saturday: 8am - 4pm | Sunday: 9am - 4pm * Includes one weekend day every other week (weekday given in lieu) Role Overview We are seeking a fluent Danish and English-speaking Travel Agent to join a dynamic team supporting our client who specialises in holiday bookings. The role involves handling inbound calls, understanding customer needs, and delivering exceptional service while driving sales. Key Responsibilities * Manage inbound calls for both sales and customer service * Process service requests using client systems * Identify customer needs and generate sales * Modify, cancel, or confirm existing bookings * Upsell additional services, products, and extended stays * Perform other reasonable duties as required Essential Skills * Fluent in Danish and English * Strong interpersonal and communication skills * Sales-driven with a customer-first mindset * Emotionally resilient and professional * Detail-oriented and able to multitask * Experience in customer service or sales (Essential) * Understanding of call centre KPIs and practices (Preferred) Training Provided * Full product and system training * Sales technique training * Ongoing learning opportunities Compensation &amp; Benefits * Accredited employer recognition * Life insurance scheme * Perks and discounts (e.g. gym, restaurants, retail) * Eye test vouchers * Onsite training and induction * Charity involvement and fundraising events * 20 days annual leave + 1 extra day per year of service (up to 5 days) * Bank holiday entitlement * Modern office premises * Campaign-specific incentives and prizes * Recommend-a-friend reward scheme * Apprenticeship and NVQ opportunities Pre-Employment Requirements * Satisfactory DBS and financial probity checks * Minimum of 24 months employment references (2 references required)Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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