We're looking for customer-focused, energetic individuals who are passionate about delivering exceptional service. Our team is empowered to make decisions that leave every customer feeling satisfied. If you share that passion and want to be part of a team that truly makes a difference, this opportunity is for you. You'll be part of a dynamic customer service environment where every interaction matters. Whether it's via phone, email, live chat, or social media, you'll be helping customers place orders, recommend products, and resolve queries related to deliveries and dispatches. Your communication skills and ability to represent the brand voice will be key in ensuring every customer experience is thoughtful and personalised. Main Responsibilities: Meet efficiency, adherence, and quality standards Achieve individual KPIs Deliver results while considering cost-effective solutions Handle inbound calls, emails, and live chats to meet service level targets Make outbound calls to follow up on queries or support service campaigns Provide support across different areas of the contact centre as needed Skills &amp; Experience Essential: Strong written and verbal communication skills Ability to engage and motivate through written interactions Results-driven with a track record of meeting KPIs Skilled in resolving customer issues while maintaining service excellence Proactive in suggesting improvements to processes Intermediate proficiency in MS SharePoint, Excel, Word, and Outlook Desirable: Experience mentoring or coaching team members Understanding of call centre compliance and GDPR standards Written Communication - Email &amp; Live Chat Ideal candidates will have: Professional, empathetic, and clear written communication Ability to troubleshoot and resolve issues effectively in writing Adaptable tone to suit various audiences while maintaining brand consistency Capacity to manage multiple chat conversations with attention to detail Ability to personalise template responses for a positive customer experience Extensive training is provided before handling live contacts, with ongoing support throughout. A strong customer service ethic and a drive to meet personal targets are essential for success in this role.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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