Customer Service Advisor On-site FTC, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis)) Competitive Salary with bonus opportunity Starting Date - 6th October, interviews to be held throughout August/September We are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact. This is an excellent opportunity to join a well-established company that puts customers and sustainability at the heart of everything they do. Job Description As a Customer Service Advisor, you will: * Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits. * Provide a smooth and professional customer journey by understanding individual needs across different communication channels. * Actively listen, gaining an understanding of each customer's situation, whilst delivering excellent customer service. * Ensure all telephone calls and emails are answered within the service level agreement. * Use the Salesforce platform to book engineer visits. * Follow the contact centre processes and targets to ensure a professional service is delivered at all times. * Work closely with customers to keep them updated and delighted with the customer service they experience. Person specification The ideal candidate will have: * GCSE English Grade 4 (C) or above, or an equivalent qualification. * At least one year call-centre experience. * A strong understanding of Microsoft Applications and web-based platforms. * Determination to succeed and be flexible towards learning news skills to support the needs of the business. * Proven customer service skills. * An excellent telephone manner. * Strong communication skills and a customer-focused attitude. * Strong motivation whilst working as part of a team and independently. Benefits * A modern, newly refurbished contact centre with sit-stand desks and a supportive working environment. * Clear shift schedules communicated in advance to promote work-life balance. * Competitive salary with performance-related bonus opportunities. * 25 days annual leave plus bank holidays. * A generous pension scheme. * A range of team-building events and employee engagement activities. This is a fantastic chance to be part of an organisation that is not only forward-thinking but also deeply committed to building a better climate - both at home and for the planet.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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