Customer Service Support Officer required! Salary: £12.21 per hour Location: Bedford Hours: Monday - Friday 9am - 5pm Till October 2025 (will possibility of extension)Job PurposeTo provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online. This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception. Cover for Reception and Mail room dutiesMust have - <ul><li>Must have customer service experience</li><li>Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services</li><li>Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.</li><li>Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.</li><li>Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.</li></ul>Apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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