We are seeking a proactive and empathetic Complaints and Information Officer to join our client's team in Inverness on a fixed-term basis. The successful candidate will play a key role in managing and resolving complaints, handling information requests, and ensuring compliance with relevant legislation and internal policies. This is a vital position that supports transparency, accountability, and continuous improvement across the organization. Location: Inverness, Scotland Contract Type: Fixed-Term (18th August 2025 - February 2026) Salary: Competitive, based on experience Hours: Full-time (35 hours per week) 🎯 Key Responsibilities Receive, log, and acknowledge complaints and information requests in a timely manner Investigate complaints thoroughly, liaising with relevant departments and stakeholders Draft clear, accurate, and sensitive responses in line with organizational standards Ensure compliance with the Freedom of Information (Scotland) Act 2002 and Data Protection legislation Maintain accurate records and produce regular reports on complaint trends and outcomes Provide advice and guidance to staff on complaint handling and information governance Identify areas for service improvement based on feedback and complaint analysis Support internal audits and contribute to policy reviews related to complaints and information management 👤 Person Specification Essential: Significant and relevant experience of working within a customer/administrative service Excellent customer care skills Effective communication and team working skills Effective report and letter writing skills using MS Word and Adobe software Good skills in data analysis and evaluation Accuracy and attention to detail Being able to work to strict deadlines Excellent self-management and time management skills If you are interested or would like some more information, please contact us on 01463 240590 or email Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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