Blue Arrow is looking candidates for Emergency call handler role in Norwich. Candidate must be flexible for day and night shift also working on weekend. 12 hours shift a day. Excellent listening skills  Effective verbal and written communication skills  Work in an environment where decisions are based upon an ever changing set of disparate circumstances  Prioritise and undertake numerous tasks simultaneously  Remain calm under pressure  Work as part of a high performance team  The ability to take and record information accurately 6. Requirement to handle traumatic, emotional and distressing situations  The ability to manage and support others during times of crisis - most commonly during an emergency call. If you are interested please apply for the job and we will contact you to discuss job role.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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