Customer Services Officer

Customer Services Officer needed!!

If you're a hard-working, reliable person then we want to hear from you.
* Salary: £13.26 per hour
* Location: Tyne and Wear
* Hours: Monday - Friday 8.30am - 5pm
* Till March 2026 with the possibility of extension

Main purpose of job
To support the Customer Enabling Service in the delivery of a range of complex customer service functions and digital interface responsibilities.

Key responsibilities

We are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join our team.

In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services.

What you'll do:

• Handle a variety of incoming enquiries from residents across Sunderland
• Deliver excellent customer service with professionalism and empathy
• Provide accurate information and resolve queries efficiently
• Work collaboratively with colleagues to ensure a seamless customer experience

What we're looking for:

• Strong communication and interpersonal skills
• A calm and patient approach to problem-solving
• Ability to work in a fast-paced, customer-focused environment
• Previous experience in a contact centre or customer service role is desirable

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.