Customer Service Operative

20 HRS - 9- 1PM - Monday-Friday <h2>Main Duties/Responsibilities</h2><table style="height: 1035px;" width="569"><tbody><tr><td width="568"> </td></tr><tr><td width="568">· Undertake a range of admin support duties including, making appointments, maintaining diaries, receiving, processing and distributing incoming mail. · Co-ordinate and process a range of correspondence in accordance with agreed procedures within area of responsibility. · Accept and allocate all referrals received in the duty desks and further requests to include restart/suspension of services and contacting service users when reported "Not -In" for services. · Maintain adequate supplies of stock and stationery, and order stock/nonstock items using Trust's E-procurement system. · Ordering of medical equipment, continence pads as requested using Trust IT systems. · Ensure that all systems used both manual and computerised are maintained in an accurate and timely way and in accordance with local policy and procedure. · Ensure that systems are in place to provide data returns, which support the provision of service reports. <table><tbody><tr><td width="568"> </td></tr><tr><td width="568">· Participate in the development of local policies and procedures, as appropriate. · Ensure all that tasks/duties are completed in a timely manner in accordance with agreed performance standards. · Establish, maintain and develop good working relationships with managers and staff at all levels throughout the Trust and interact effectively with members of the public as required. · Maintain standards of confidentiality regarding all information held in respect of service users and professional staff. · Prioritise workload in accordance with expected outcomes. </td></tr><tr><td width="568">· Provide cover for staff during periods of sick/annual leave, as required.</td></tr><tr><td width="568"> </td></tr><tr><td width="568">· Contribute to effective team working. · Cross cover in other Community Teams as necessary. · These posts can be subject to change and duties will change in line with Social Work Moderation. </td></tr></tbody></table> <table><tbody><tr><td width="120">ExperienceQualificationsRegistration </td><td width="344">a. 4 GCSE's at grade C or above to include English Language or equivalent qualification and one year's administrative experience. or b. NVQ Level II in Administration and one year's administrative experience. or c. A minimum of two year's administrative experience. </td><td width="143">Shortlisting by application</td></tr><tr><td width="120"> </td></tr></tbody></table><table><tbody><tr><td width="568"> </td></tr><tr><td width="568"> </td></tr></tbody></table> <table><tbody><tr><td width="117">ExperienceQualificationsRegistration </td><td width="321">Experience working with Corporation Systems Paris, PAS, ECR</td></tr></tbody></table><h3> </h3></td></tr></tbody></table>

Admin Support- Band 3

<h3>Main Duties/Responsibilities</h3> <ul><li>Assist the line manager to implement policies, procedures and systems to:</li></ul> <ul><li>Establish and accurately maintain records, filing systems and computer records</li><li>Obtain and provide information as required in various formats</li><li>Maintain security and confidentiality in the handling of information.</li><li>Ensure all correspondence, letters, emails and telephone calls are dealt with promptly and appropriately</li></ul> <ul><li>Implement necessary procedures to ensure that excellent customer service is provided for both internal and external customers.</li></ul> <ul><li>Plan and support meetings effectively and efficiently.</li></ul> <ul><li>Research, analyse and report information as required.</li></ul> <ul><li>Provide support, assistance, information and coaching to colleagues as required.</li></ul> <ul><li>Actively support the health and safety arrangements and procedures to avoid or minimise the risks to health and safety of all those associated with the role.</li></ul> <ul><li>Support the Equal Opportunity policy and procedures and be sensitive to other people's abilities, backgrounds, values, customs and beliefs.</li></ul> <ul><li>Keep up to date with competencies required by the role, undertake learning &amp; development activities identified and keep abreast of knowledge relevant to CITB NI's activities.</li></ul> Essential criteria: Either<ul><li>At least 5 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years</li></ul> Or<ul><li>At least 2 years relevant* work experience gained within the last 5 years</li></ul> *Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents. Plus<ul><li>Capable of using a range of computer systems including Microsoft word (including mailmerge and general communication), excel (including workbooks, charts, formula) and outlook</li></ul> <ul><li>Effective communicator with ability to forge effective working relationships.</li></ul> <ul><li>Effective in managing time and prioritising workload</li></ul> <h4>Personal Commitments:</h4> <ul><li>Have Access to a mode of transport in order to meet the requirements of the post.</li></ul>

Administrative Assistant

BT Customer Service Advisor Location: Belfast Pay Rates: £13.42 to £31.27 per hour, depending on working hours. Hours: 37.5 per week Shift Pattern Options: Option 1: 4 Week working rota of 2x weeks of earlies with shifts falling between 06:00 to 17:00 and 2x weeks of late shifts falling between 12:00 to 23:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend. Option 2: 4 Week working rota of late shifts with hours falling between 12:00 to 23:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend Training will be full-time, and hours will fall on days only. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary to Permanent opportunities Start Date: 04/08/2025 Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy, IT &amp; typing skills with a diligent nature Training &amp; Development You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services. What is Relay UK? Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Process Our recruitment process is designed to be straightforward and supportive: 1.Online Typing Test &amp; Interview - Showcase your experience, capabilities and career goals 2.Client Audio Typing Test - Minimum 50 wpm with 98% accuracy 3.Client Interview - Meet with hiring managers to discuss your fit for the role 4.Pre-Employment Checks - Includes a Basic DBS and reference checks Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service - Relay UK

We are currently seeking a part-time temporary ongoing part-time Library assistant for our Client based in Ballymena Library . This is an excellent opportunity to get your foot in the door with a public sector body. STARTING ASAP, Working on a 2 week rota basis Hours of work: Week 1: Monday 9.45-6, Wednesday 9.00-5.30, Thursday 9.30-6, Friday 9-5, Saturday 9-4Week 2: Monday 9.45-6, Wednesday 9.45-5.30, Friday 9-5Rate of pay is £13.21 per hour. Saturday pay rate £19.82 per hourDuties include:· Handling client queries using print &amp; electronic resources· Registering clients· Introducing and explaining library services, rules and regulations· Provide all library services to meet the learning , information, leisure and cultural needs of the local community.Essential Criteria:· Must have 5 GCSE's including English language and Maths grade C or equivalent· 1 years experience providing face to face service with the public.· Experience working with young children and elderly people· Experience using ICT for accessing, selecting and using informationThe Recruitment Co is a corporate member for the Recruitment and Employers Confederation operating as an Employment Business for the recruitment of temporary vacancies RecCoLisburn

Library Assistant - Ballymena 

🎧 Customer Services Advisor 📍 Location: Belfast 💷 Pay Rate: £13 per hour 🕒 Hours: Monday- Friday 930am-530pm, every 3rd Sunday 130pm-530pm 🚀 Start Date: Immediate 📄 Job Type: Temp to Perm The ideal candidate will be enthusiastic, organised, hard-working and have the ability to work on their own initiative under pressure, problem solve, work to deadlines and maintain positive relationships with both customers and other members of the Customer Service team. Key Responsibilities: 1. Providing a high level of sales support to Food Service sales staff 2. Receiving and processing telephone and email orders 3. Selling promotions 4. Assisting Sales Representatives with pricing and customer queries 5. Building and maintaining good customer relationships 6. Being the first point of contact for customers with queries on products, orders, and deliveries 7. Checking data accuracy on pricing and orders ahead of invoicing 8. Providing excellent customer services Requirements: * Have an excellent telephone manner * Have excellent IT skills and be proficient in the use of MS Office and Excel * Have strong organisational skills. * Have excellent use of written and spoken English with the ability to interact internally and externally * Be able to work independently and as part of a team * Be able to manage their time effectively * Be comfortable with responsibility and meeting deadlines * Be flexible to cover shifts when required How to Apply: If you're ready for the next step in your customer services journey, we'd love to hear from you! Apply now with your CV or contact our recruitment team for more information.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Operative

Admin Support- Band 3

Administrative Assistant

Customer Service - Relay UK

Library Assistant - Ballymena

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