Hospital Switchboard Operator

Blue Arrow are looking for a switchboard operator in Birmingham

Requirements:

• Successful applicants must have switchboard experience
• Must have an enhanced DBS dated within last 12 months or on update service
• Flexible with working hours, this could include night shift work and weekends

Duties:

• A switchboard operator will be required to respond to an influx of telephone calls normally in coming in. The operator assists callers by answering the line and connecting the caller to the correct person or department.
• Be an active member of the switchboard/reception team and support the delivery of a highly effective, quality, and responsive service.
• Be a positive role model and actively promote the Trust's values.
• Support the switchboard team leader to ensure that all services are available 24/7, patient focused, and effective.
• Provide cover as appropriate during periods of absence of any member of the customer services team.
• Work accurately and methodically.
• Work in a team but use own initiative.
• Use IT/communications equipment.
• Be confident using the phone.
• Take day to day responsibility for the switchboard alarm systems.
• Adhere to Trust policies and procedures, e.g., Health and Safety at Work, Equal Opportunities etc.
• Attend statutory, essential, and mandatory training.
• Respect the confidentiality of all matters relating to their employment and other members of staff.
• Comply with the codes of professional conduct set out by the professional body of which registration is required for the post.
• Ensure they are familiar with the Risk Management Framework, follow policies, procedures, and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk.

Telephone

Essential

• Must have telephone experience
• Must have great IT skills

Desirable

• worked in a call centre/Switchboard environment
• Have worked in a medical environment

Verbal

Essential

• Must have great IT skills

About You:
Able to work well in a team - Can support others around you to ensure tasks are completed
Can work well individually
Able to follow instructions
Previous experience within cleaning and/or working within a hospital setting
Must be reliable

Benefits package:
Holiday pay
Opportunity to work for a wide range of clients and venues
Weekly pay
Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.
Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays
Discount Schemes

We look forward to welcoming you to the BlueArrow Team

Please click to apply!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.