Customer Service Advisor

Recruiting now for a Customer Service Advisor.

Starting Pay: £12.25 per hour

Location: Gotham
Department: Customer Services
Division: Transport Services

Join the dynamic team at our client's Customer Service Centre, part of one of the UK's most prestigious logistics businesses. Dedicated to providing exceptional service for a leading manufacturer in the building materials industry. This company is renowned for its rich history and commitment to excellence, being the world's largest manufacturer of plasterboard.

Role Overview:

We are seeking a motivated and customer-focused individual to join our clients team as a Customer Service Advisor. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively, resolve issues promptly, and maintain strong customer relationships will be key to your success.

Key Responsibilities:

• Prioritise and manage customer requests, issues, and complaints efficiently.
• Monitor and maintain standards for inbound and outbound call logs.
• Proactively prevent issues and conduct root cause analysis for recurring problems.
• Handle claims and ensure daily, weekly, and periodic KPIs are met and improved.
• Act as an ambassador for pur clients brand, ensuring effective communication at all times.
• Comply with Health & Safety policies and maintain a clean and safe work environment.
• Support management and promote a positive team culture through engagement and development initiatives.

Candidate Profile:

• Essential Experience: Customer service in distribution, warehousing, or retail operations; excellent communication skills; proficiency in Microsoft Office.
• Desirable Experience: Knowledge of warehouse management systems; presentation skills.
• Interpersonal Skills: Self-motivated, reliable, honest, and flexible with a commitment to teamwork and continuous improvement.

Why Apply?

• Be part of a leading company with a strong commitment to customer service and innovation.
• Opportunities for personal and professional development.
• A supportive and engaging work environment.

If you are passionate about delivering exceptional customer service and thrive in a dynamic and fast-paced environment, we would love to hear from you!

Apply Now for immediate consideration and help our client continue to set the standard in customer service excellence.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.