Spa Therapist - Ascot

Job Description
Job Role - Spa Therapist
Rate of pay - £26,000-£31,500 (+service charge)
Location - Ascot (Must Drive)
POSITION OVERVIEW
* Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified.
* Provide all guests with Home Care advice with a focus on product recommendation

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
(Please note "Guest" includes male and female resident guests, members, Spa Day guests and external treatment clients)
 To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards.
 Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa's business is massage of various kinds including Deep Tissue Massage.
 Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
 Respect guest's privacy and confidentiality at all times.
 Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
 Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
 Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.
 Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
 Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
 Assist with stock taking when required.
 Attend treatment and product training courses as required.
 Participate in team meetings.
 Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
 Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
 Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
 Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
 Be conversant with hotel policies regarding health and safety, fire and security.
 Assist with receptionist and spa attendant duties when required.
QUAIFICATIONS & DESIRABLES

* Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
* Minimum NVQ Level 3
* Ideally a qualification in deep tissue massage
* Previous experience in a five star spa environment
* Attention to detail
* Excellent presentation standards
* Strong customer service skills

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