Service Desk Analyst

Service Desk Analyst needed!!

If you're a hard-working, reliable person then we want to hear from you.
* Salary: £32.62 per hour
* Location: Bedford, MK42
* Hours: Monday - Friday 10am - 6pm
* Till August 2025 with the possibility of extension

Job Purpose
Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.
Please note that this is an on-site, office-based role, 5 days per week.


Job Skills
* Proven track record working in a complex service desk environment.
* In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers.
* Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
* Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange and Microsoft Office 365 including Microsoft Teams.
* Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
* Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.
* Strong interpersonal and communication skills, with the ability to liaise with both technical and non-technical audiences.
* Flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.


Any official Qualifications/Accreditations for the following would be extremely useful:
Relevant Microsoft Solutions
Barracuda Solutions
Dell Hardware (Desktop/Laptops, etc.)
ITIL3/4

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.