Job Description Job Role - Head Waiter Rate of Pay - £33,000 (£35,000/£36,000 after service charge) Location - Ascot Role Responsibilities - POSITION OVERVIEW * Manage the smooth running of the In Room Dining and Events services following the company standards and procedures. * Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations. ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS * Ensure that the department is well organised and the required administration is carried out accurately and timely. * Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business. * Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems. * Attend weekly function meetings and daily hotel briefings * Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly. * Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&amp;L. * Have a high level of presence within the department to lead by example through a 'hands on' approach. * Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service. * Log any guest information accurately, * Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring. * Provide knowledgeable food &amp; drinks advice offering suggestions and recommendations * Ensure that all billing and cashiering are conducted as per the required standards * Aim to achieve Gallup and Engagement targets * Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach. * Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles. * Work closely with the Events Operations Manager on any specific projects you have been given responsibility for.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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