Job Description Job Role - Restaurant Manager Rate of pay - £48,500 (+service charge) Location - Windsor (Must Drive) POSITION OVERVIEW  To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team.  To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times. ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS Manage, lead &amp; motivate the team to enhance performance, achieve business goals, financial budgets and service standards  Mentor, train &amp; coach team members - includes day-day coaching &amp; OTJ training &amp; formal training  Manage shift coverage, work load &amp; resource distribution within &amp; across teams  Monitor &amp; evaluate team performance &amp; conduct PDPs for team supervisors  Interviewing, hiring, induction &amp; succession planning of staff  Manage departmental budge, P&amp;L, Payroll To develop, implement &amp; monitor appropriate service &amp; performance standards to ensure consistently outstanding guest experience for guests  Ensure all procedures &amp; day-day performance comply with legislative &amp; hotel guidelines e.g. Health &amp; safety, food handling &amp; hygiene legislation; good HK practice; F&amp;B linen &amp; uniform care  Identify, implement &amp; monitor new standards to enable service excellence  Ensure all team members are enabled to deliver consistently excellent service To manage, monitor &amp; continually improve service &amp; operational systems to enable seamless guest relations &amp; comply with Hotel guidelines  Develop, deploy &amp; monitor professional guest service systems e.g.: Reservation system; guest records  Manage &amp; monitor an effective billing and cash management system i.e. Micros point of Sales  Proactively monitor &amp; respond to guest comments &amp; feedback  Drive innovation, identify &amp; resolve issues &amp; challenge current procedures to ensure continuous improvement of service &amp; operational standards To ensure the menu and environment is consistent with a luxury establishment in order to meet &amp; exceed guest expectations &amp; maximise business growth  Review &amp; update menus to reflect Hotel status, industry trends &amp; guest needs  Manage &amp; maintain excellent condition &amp; care of furniture, fixtures &amp; equipment etc  Manage appropriate stocking &amp; usage of linen, glassware, china &amp; silverware  Ensure all team members display excellence in personal grooming &amp; hygiene To conduct sales &amp; marketing activities in order to drive business growth &amp; profit  Contribute to the preparation &amp; implementation of F&amp;B marketing plan  Plan, implement &amp; monitor sales promotions &amp; marketing activities as needed  Manage day-day brand business to maximise sales  Stay ahead of hospitality market trends &amp; assess competition as needed To provide effective day-to day communication with guests, colleagues &amp; teams  To work across brands &amp; partner with colleagues to harmonize procedures &amp; share knowledge  To lead &amp; facilitate Brand team meetings QUAIFICATIONS &amp; DESIRABLES  Hotel management diploma or university degree  Previous experience in a five star environment  Experience within a leadership role  Fluent written and spoken English  Sound knowledge of the hospitality industry  Business acumen and experience of budget management  Proven financial success and ability to analyse data  Service excellence  People management experience  Driven  Immaculate appearanceBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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