Customer Service Agent

Job Title: Customer Service Agent

Location: Caerphilly

Salary: £12..21 - £13.00 per hour depending on experience

Hours: 37.50 hours / week - shifts starting between 8-10 AM until 4-6 PM Monday to Friday (must be flexible to work both shifts)

Here at Blue Arrow we are currently recruiting Customer Service agents to work for a company in Caerphilly on a temporary contract of 12 months which could go permanent.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via various channels.

- Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.

- Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.

- Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.

- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.

- Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.

- Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.

- Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information.

- Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions.

- Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues.

Minimum Qualifications:

- High school qualifications or equivalent

- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook

- Experience using Customer Service software

- No immigration sponsorship available for this position

Preferred Qualifications:

- Ability to accurately type a minimum of 25 words per minimum

- Ability to interact professionally with others and work independently in a fast-paced environment

- Prior experience utilizing a multi-line telephone system

- Strong problem solving and interpersonal skills

- Excellent verbal and written communication skills

- Highly dependable team player

- Ability to prioritize workload and complete responsibilities on time

If you are interested in this role please apply now

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.