Restaurant Manager - South Ascot

Job Description
Job Role - Restaurant Manager
Rate of pay - £48,500 (+service charge)
Location - Windsor (Must Drive)
POSITION OVERVIEW

 To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team.
 To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times.


ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
 Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training
 Manage shift coverage, work load & resource distribution within & across teams
 Monitor & evaluate team performance & conduct PDPs for team supervisors
 Interviewing, hiring, induction & succession planning of staff
 Manage departmental budge, P&L, Payroll

To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
 Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen & uniform care
 Identify, implement & monitor new standards to enable service excellence
 Ensure all team members are enabled to deliver consistently excellent service

To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
 Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
 Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
 Proactively monitor & respond to guest comments & feedback
 Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards

To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth
 Review & update menus to reflect Hotel status, industry trends & guest needs
 Manage & maintain excellent condition & care of furniture, fixtures & equipment etc
 Manage appropriate stocking & usage of linen, glassware, china & silverware
 Ensure all team members display excellence in personal grooming & hygiene

To conduct sales & marketing activities in order to drive business growth & profit
 Contribute to the preparation & implementation of F&B marketing plan
 Plan, implement & monitor sales promotions & marketing activities as needed
 Manage day-day brand business to maximise sales
 Stay ahead of hospitality market trends & assess competition as needed

To provide effective day-to day communication with guests, colleagues & teams
 To work across brands & partner with colleagues to harmonize procedures & share knowledge
 To lead & facilitate Brand team meetings
QUAIFICATIONS & DESIRABLES
 Hotel management diploma or university degree
 Previous experience in a five star environment
 Experience within a leadership role
 Fluent written and spoken English
 Sound knowledge of the hospitality industry
 Business acumen and experience of budget management
 Proven financial success and ability to analyse data
 Service excellence
 People management experience
 Driven
 Immaculate appearance

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.