<h2 class="jot-h2-element">Switchboard Telephonist</h2>Belfast £12.71 per hour Full time <h3 class="jot-h3-element">About the Role</h3>As a Switchboard Telephonist, you will:<ul class="jot-unordered-list-element"><li class="jot-list-item-element">Operate screen-based console and keyboard systems in a fast-paced, highly demanding environment.</li><li class="jot-list-item-element">Answer and service all incoming calls, greeting callers, providing information, and transferring calls efficiently.</li><li class="jot-list-item-element">Route emergency calls and ensure all emergency procedures are followed according to departmental and Trust policies (including cardiac arrest, traumas, fire calls, and disaster/emergency situations).</li><li class="jot-list-item-element">Operate paging systems to broadcast messages to various stakeholders.</li><li class="jot-list-item-element">Update records related to directory information and on-call rotas.</li><li class="jot-list-item-element">Monitor alarm systems and take appropriate action as per standard operating procedures.</li><li class="jot-list-item-element">Ensure a smooth handover to the next operator at the end of your shift.</li></ul><h3 class="jot-h3-element">What We Offer</h3><ul class="jot-unordered-list-element"><li class="jot-list-item-element">The opportunity to work as part of a supportive and dedicated team.</li><li class="jot-list-item-element">A role that is essential to the smooth running of the Trust's communication services.</li><li class="jot-list-item-element">Training and support to help you succeed in your role.</li></ul><h3 class="jot-h3-element">Who We're Looking For</h3>We are seeking individuals who are:<ul class="jot-unordered-list-element"><li class="jot-list-item-element">Calm under pressure and able to multitask in a busy environment.</li><li class="jot-list-item-element">Excellent communicators with a professional and friendly telephone manner.</li><li class="jot-list-item-element">Reliable, punctual, and committed to providing high-quality service.</li></ul>If you are ready to play a key role in supporting healthcare services across Belfast, we would love to hear from you!Essential Criteria 4 GCSE's including Maths and English A-C OR One years experience in a telecommunications related role Experience in computer software packages including Microsoft office and Microsoft outlook or equivalent Apply today to join our caring, supporting, and improving team!

Thank You! We've got your application.

More jobs like this

Where to next?

Jobs

Recruitment Solutions

Become a Recruitment Superhero

Company

Corporate Governance