⭐ NOW HIRING: Care Broker (Admin) - Band 3

📍 Tower Hill, Armagh
💷 Pay Rate: £12.75 per hour
⏰ Full Time - 37.5 hrs per week (Monday-Friday, 9am-5pm)
📅 Duration: Until 01/05/2026 possible extension
📄 2 Posts Available

About the Role

We are recruiting on behalf of our public‑sector client for two Care Broker (Admin) positions based at Tower Hill, Armagh. This Band 3 role sits within Adult Community Services and supports the centralised Care Bureau responsible for arranging care packages across domiciliary care, direct payments, day care, and residential/nursing placements.

This is an excellent opportunity for candidates seeking administrative experience within a busy Health & Social Care environment.

Key Responsibilities

As a Care Broker, your duties will include:

• Maintaining and updating information on the eBrokerage and Encompass systems, ensuring accuracy at all times.
• Triage and prioritisation of new cases before processing.
• Contacting care providers to confirm availability or changes to existing packages.
• Coordinating service arrangements and confirming details with commissioners and providers.
• Checking and verifying invoices against system data, resolving discrepancies, and raising credit notes when required.
• Producing reports on usage, expenditure, discrepancies, and outstanding cases. General administrative duties including word processing, filing, photocopying, and handling telephone enquiries.

Essential Criteria

To be considered, applicants must have:

• 4 GCSEs Grades A-C, including English Language, or equivalent/higher qualification.
• AND 1 year's clerical/administrative experience
  OR 2 years' clerical/administrative experience.
• Experience using Microsoft Office applications.
• Strong organisational, teamwork, and communication skills.

Desirable (Not Essential)

• GCSE Maths A-C
• OCR/RSA Stage 2 or equivalent typing qualification, or 6 months word‑processing experience
• Experience using Microsoft Excel

Interested? Apply Today!

To submit your CV or request more information, please contact our team. Early applications are encouraged as these positions will be filled quickly.