<p> </p><div><h1><strong>Agency Advert - Administrative Officer (AO)</strong></h1><p><strong>Branch:</strong> FCAD - Finance Processing (Accounts Receivable)<br /> <strong>Location:</strong> New Forge<br /> <strong>Start Date:</strong> Immediate<br /> <strong>Hours:</strong> 37 per week, Monday-Friday, 9am-5pm<br /> <strong>Pay Rate:</strong> £13.75 per hour</p><h2><strong>About the Role</strong></h2><p>We are seeking a motivated and detail‑oriented <strong>Administrative Officer (AO)</strong> to join the Finance Processing - Accounts Receivable team. This is an excellent opportunity for an organised individual with strong communication skills and a background in administrative and customer support.</p><p>You will play a key role in supporting the Accounts Receivable function, ensuring accurate processing of invoices, effective credit control, and high‑quality customer service.</p><hr /><h2><strong>Key Duties &amp; Responsibilities</strong></h2><ul><li>Format data for import into the finance accounting system to generate batch invoices.</li><li>Create manual invoices and credit notes on customer accounts.</li><li>Carry out credit control tasks including issuing statements and copy invoices.</li><li>Take credit card payments from customers over the phone.</li><li>Resolve customer and supplier queries via email and telephone.</li><li>Process supplier invoices for payment using the purchase ordering system.</li><li>Review and post staff expense claims.</li><li>Maintain work trackers and query logs on Content Manager.</li></ul><hr /><h2><strong>Essential Criteria</strong></h2><p>Applicants must demonstrate the following:</p><h3><strong>Qualifications</strong></h3><ul><li><strong>Two GCSEs in Mathematics and English</strong>, or equivalent.</li></ul><h3><strong>Skills &amp; Experience</strong></h3><ul><li>Strong communication skills with the ability to engage confidently and professionally with colleagues and customers, both verbally and in writing.</li><li>Experience in an administrative support role that includes customer interaction (internal or external).</li><li>Proficient in using MS Office applications, including <strong>Word, Outlook, Excel and Teams</strong>.</li></ul></div><p> </p><p> </p>

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