Clerical Officer£13.05 per hourBelfast 8:30-5:00 Monday to Friday Additional Requirements:* Management of performance measures in order to understand and improve the business * Recording all outcomes ensuring they are Proportionate, Legal, Auditable &amp; Necessary. * Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload * Band 2 will be required to provide cover arrangements within their office and to undertake other relevant duties, as may from time to time be requiredAdditional InformationThis is a key Administrative role and we will be looking people who can work on their own initiative, can demonstrate an ability to be motivated, have strong written and verbal communication skills, are compassionate, have a drive to support our customers and able to take responsibility for accurate and timely completion of tasks. Main duties will include using our telephony system to answer calls, using our Board app to triage and allocate work, Monitoring of main inboxes, written responses to customers from the inboxes, using initiative to set up and maintain databases, outbound calls to customers to gather information for assessment, and other ad hoc dutiesTo apply send cv via link

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