HRPTS OM & System Access Assistant

We are seeking a motivated and detail‑focused HRPTS OM & System Access Assistant to support the delivery of HRPTS Organisational Management (OM) maintenance and system access across the organisation. You will work closely with HRPTS Officers and the System Manager, providing advice and support to managers and staff on a range of OM and system access issues.

Key Responsibilities

System Access

• Process new starts, rehires, user ID swaps and additional assignments.
• Manage leaver access, password resets and login queries via Ivanti.
• Maintain professional licences and assist with licence reporting.
• Handle queries professionally via phone, email and face‑to‑face.
• Raise system issues with Senior Officers and support regional testing.

Organisational Management (OM)

• Support OM updates to meet weekly/monthly payroll deadlines.
• Assist managers with structures, positions, workflows, and MSS/ESS.
• Carry out OM data audits (names, positions, locations, SOC codes etc.).
• Help improve OM processes and update HRPTS guidance.
• Liaise with other HROD teams and support regional testing.

Other Duties

• Maintain accurate filing and documentation.
• Participate in working groups and support HR projects as required.
• Keep up to date with HR developments and employment legislation.

Essential Experience & Qualifications

You must have:

Either:

• 4 GCSEs A-C including English (or equivalent) and 1 year's clerical/administrative experience
  OR
• 2 years' clerical/administrative experience

Plus:

• Experience using Microsoft Office, including Word and Excel