We are currently recruiting Admin Officers for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed. Start date: 12th JanuaryRate of pay: £13.75Duration: 3/29/2026 with possible extension Hours of work: 37 Key Responsibilities: This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance. No leave can be granted during training and consolidation period. Job description: Your responsibilities will include, but not be limited to:-<ul><li> To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls. *To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations. *Take personal accountability for every customer/stakeholder you have contact with. *Consider each customer's case as a whole, making the right decisions at the right time. *Give clear and explainable reasons for your decisions. *Be polite and professional, treating customers with respect. *Adapting your behaviour to meet the needs of our diverse customers. *Maintaining clerical and electronic records. *To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment. *To protect Departmental and our customer's personal information adhering to all security policies and procedures. *To ensure that all actions required to maintain the claimant's digital account are completed promptly and accurately. *To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations. *Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same. *Use a range of computer systems, telephony, and digital platforms. Sickness/Absence:</li></ul> Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case Essential Criteria applicants must have:<ul><li>5 GCSE's including Maths and English (Proof of certs required)</li></ul><ul><li>Excellent IT skills, including use of Microsoft Word and Excel.</li><li>Excellent communication skills.</li></ul> Please send your CV via the link or email <a href="mailto:"></a> RecCoBelfast

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