Higher Clerical Officer with Typing Duties

Higher Clerical Officer with Typing Duties

Belfast

£12.31 per hour

Job Summary / Main Purpose

The post holder will support the clinical and physiological team within Neurophysiology in the provision of an administrative service to consultant(s) and teams.

Main Duties / Responsibilities
For each of the following, the postholder will;

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Undertake any admin/secretarial tasks appropriate to the band as required.

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Act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.

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Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organisations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.

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Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.

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Participate in meetings and take appropriate action in line with service provision as appropriate to band.

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Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.

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Open and prioritise all incoming mail and action accordingly

ESSENTIAL CRITERIA

4 GCSEs Grade C/4 or above, to include English Language or equivalent qualifications and 2 years' secretarial/ clerical experience*.
OR
NVQ Level 2 in Administration and 2 years' secretarial experience/ clerical experience*.
OR
3 years' secretarial / clerical experience* and GCSE Grade C/4 or above in English Language or equivalent qualification.
*At least one year must be within a Health and Social Care setting.

Knowledge Skills Abilities

Ability to work as part of a team and on own initiative.

Good interpersonal and organisational skills.

Previous experience compiling and producing clear and accurate documents, reports and letters

Ability to develop good working relationships with officers of various grade and professions.

Ability to work to tight timescales whilst meeting targets.

Knowledge of Microsoft Office, including Word, Access & Power Point

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