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Job Details
- Published
- Location
- Belfast, County Antrim
- Role Type
- Full-time
- Salary
- Negotiable
Human Resources and Organisational Development
Belfast BT8
£12.31 per hour
The postholder will participate on the Workforce Helpdesk on a rota basis. In addition, the postholder will provide dedicated administrative support to one or more of the following functions:
- Resourcing
- Pay & Conditions
- Employment Law, Industrial Relations & Organisational Change
- Managing Attendance
- Employment Equality
- Organisational Development/Learning & Development
- Health & Wellbeing
KEY DUTIES / RESPONSIBILITIES
- HR/OD Helpdesk Responsibilities
1.1 To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.
1.2 To action all queries to the HR/OD within agreed Key Performance Indicators (KPI's), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
1.3 To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.
- Specific Functional Responsibilities
2.1 To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.
2.2 To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI's and in accordance with HR&OD policy, procedure and protocol and relevant legislation
ESSENTIAL CRITERIA
Have 5 GCSE's (Grade A-C) to include English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent;
OR
NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent;
OR
GCSE Grade A-C or equivalent qualification plus 2 years' administrative/customer service experience at Band 2 or equivalent
Experience
6 months' experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook
To apply send cv via link by Friday 28th November
Apply now
Have a Question?
- Phone
- 02890 315 005
What candidates say
After retirement, I craved structure without the hassle of 'have to'. I’ve met like-minded people who enjoy staying busy.