Human Resource Assistant

We are seeking a proactive and detail-oriented Human Resources/Organisational Development (HR/OD) Assistant to join our team in Belfast. This role is pivotal in delivering high-quality HR support services, ensuring compliance with policies, procedures, and legislation while maintaining excellent customer service standards

Location: Belfast
Rate: £12.31 per hour

Key Duties & Responsibilities

1. HR/OD Helpdesk

• Log all queries received via phone or email in line with agreed procedures.
• Respond to, signpost, or escalate queries within agreed KPIs.
• Communicate courteously and effectively with all users of the HR/OD Helpdesk.

2. Functional Responsibilities

• Provide advice to managers and staff on routine HR/OD issues in line with policy and protocol.
• Deliver accurate and timely administrative processes within agreed KPIs.
• Prepare and issue template correspondence to a high standard.
• Maintain and update electronic/manual workforce files securely.
• Organise HR/OD-related hearings and meetings, including preparing paperwork.
• Input and process data on HRPTS and other HR systems accurately.
• Provide administrative support to HR/OD meetings, including minute-taking.
• Assist with collation and presentation of HR/OD data.
• Maintain adequate stationery supplies and order replacements as needed.

3. General Responsibilities

• Adhere to HR/OD procedures and quality standards.
• Participate in Directorate meetings and contribute to service improvement initiatives.
• Provide administrative cover across the Directorate when required.

4. Communication & Collaboration

• Build and maintain positive working relationships with internal and external stakeholders.
• Deliver a proactive, responsive, and professional HR service aligned with Trust values.

Essential Criteria

• Qualifications:

  • 5 GCSEs (Grade A-C) including English Language OR
  • NVQ Level 2 in Administration/Customer Service plus GCSE English Language OR
  • GCSE English Language plus 2 years' administrative/customer service experience.

• Experience:

  • Minimum 1 year administrative/customer service experience at Band 2 or equivalent.
  • 6 months' experience using Microsoft Office (Word, Excel, PowerPoint, Outlook).

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