<div><strong data-olk-copy-source="MailCompose">We are currently recruiting for AO's for our client based in Antrim. The successful candidates will be required to start once the vetting paperwork and ANI completed.</strong></div><div> </div><div><strong>Start date: </strong>21<sup>st</sup> November</div><div><strong>Rate of pay:</strong> £13.75ph</div><div><strong>Duration: </strong>up to 51 weeks</div><div><strong>Hours of work</strong>: Full time 37 Hours per week ( Mon to Fri )</div><div> </div><div><strong>No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.</strong></div><div> </div><div><strong>Key Responsibilities:</strong></div><div>Based within the Front line Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role -</div><div><br /> * Work as part of a multi-functional administrative team.<br /> * Be the first point of contact for claimants who have queries.<br /> * Gather accurate information and ensure that claimants provide the necessary documentary evidence.<br /> * Confirm claimant's identity. </div><div>* Ensure claimants are aware of their responsibility to report future changes.<br /> * Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.<br /> * Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.<br /> * Signpost the claimant to the relevant support.<br /> Please note full attendance will be required on a 13 days mandatory training course with no leave permitted. </div><div><strong>Training will involve travel to another area.</strong></div><div> </div><div><strong>Essential Criteria applicants must have:</strong></div><ul><li>five GCSE/GCE passes (at A, B or C) with Maths and English.</li></ul><div><strong>( Proof of certs required )</strong></div><ul><li>Excellent IT skills, including use of Microsoft Word and Excel.</li><li>Excellent communication skills.</li><li>Proven ability to use own initiative.</li></ul><div>Please send your CV via the link or to <strong></strong></div><div> </div><div><strong>Therecco</strong></div>

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