We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Lisburn as a full-time Admin Officer. This is a long-term temporary opportunity.Our client is Northern Ireland's Leading Public Sector Employer. Administrator Pay Rate: £13.75Start Date: 03/11/2025Hours: Monday- Friday, 9am-4pm, 7 hours per day including 30 minute lunch break. 32.5 hours per week Benefits working with NICS:<ul><li style="font-weight: 400;">On the job training provided</li><li style="font-weight: 400;">Long term opportunity - 51 weeks with possibility of extension</li><li style="font-weight: 400;">These roles are full-time, office based.  Working from home may become available in the future.</li></ul><div class="ewa-rteLine">Telephony Role <div class="ewa-rteLine"><ul><li>Answer Finance Support, Discretionary Support incoming calls including Discretionary Support claims, queries and reviews, Short Term Benefit Advance and Universal Credit Contingency Fund.</li><li>Provide telephony cover between 9am and 4pm</li><li>Differentiate between call enquiries</li><li>Use IT systems (to include Legacy Benefit systems, Discretionary Support computer system, CPT, Debt Manager, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions</li><li>Provide excellent customer service, demonstrating professionalism and showing courtesy to callers</li><li>Escalate calls from vulnerable callers and appointees/representatives per guidance</li><li>Escalate complaints per guidance</li><li>Take appropriate action on Unacceptable Customer Behaviour</li><li>Demonstrate flexibility, meeting customer demand in a fast paced environment</li><li>Any other duties as requested by line management</li></ul></div><div class="ewa-rteLine">Initial training office based with the potential to work from home following successful completion of training.</div></div>The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics. **5 GCSE grades C or above required (including English &amp; Maths)****An AccessNI will be required** Interested? Click apply now to join our admin team! RecCoBelfast

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