ADMIN OFFICER BELFAST CITY CENTRE

The postholders will support the work of LPS Land Registry, which records the land, houses and properties registered across Northern Ireland. Staff will support a small team delivering business critical projects to prepare historical data for inclusion in a new IT system.

Activities involve the use of Microsoft Office packages e.g. Outlook, Excel and Word as well as bespoke LPS IT systems.

Reviewing and assessing application documents about land and property transactions to check for accuracy, completeness and adherence to rules and procedures.

Processing reviews of cases within required timeframes as per corporate targets and applying best practice queue management.

Validating legacy text entries that have been migrated via an automated migration tool to ensure data integrity and structural accuracy.

Identifying and correcting anomalies or errors in text entries that were incorrectly migrated.

Manually migrating text that was not captured by the automated process.

Maintaining strong communication with managers and colleagues to provide a reliable and accurate service.

Validating data entries extracted from historical cases for accuracy and appropriate formatting and escalating complex cases for review.

Escalating any issues with regards to migration or validation activities against the planned schedule, staff quality feedback, IT or migration tool technical issues, attendance, changes to materials etc.

Liaising with management, colleagues, and the Project team to provide updates and regular reports on the progress of the validation and to identify / handover any urgent cases to casework which are with the validation team.

Participating effectively in any allocated project assignments and updating daily returns of work completed.

Developing personal knowledge by participating in ongoing subject matter trainings, following corporate policies and completing mandatory compliance trainings.

5x GCSE/GCE passes (at A, B or C) in Maths and English ( Proof of certs required )

Experience of dealing and assisting with queries and correspondence received by telephone and via email and understand the importance of customer care and appropriate Communication.

Experience of maintaining detailed accurate and timely records and spreadsheets; reviewing and checking material held to ensure branch and operational targets are met.

Experience of working in and contributing to a team to ensure branch and organisational targets are met.

Excellent IT skills, including use of Microsoft Word and Excel.

Excellent communication skills.