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EO2 X 4 ANTRIM AREA

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Job Details

Published
Location
Antrim, County Antrim
Role Type
Full-time
Salary
Up to £14.93 per hour + flexi
Office
Job Ref: MMBX4ANTRIMEO2_1750841133
We are currently recruiting for 4xEO2's for our client based in Antrim (bt41 4JE) . The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 18th August
Rate of pay: £14.93
Duration: Up to 51 weeks
Hours of work: Full time 37 Hours per week Monday to Friday
No holidays can be accommodated in the first 8 weeks of employment due to the training for this role.
Key Responsibilities:
  • Discretionary Support claims processing/reviews/checking, to include use of relevant internal systems, application of controls/checks, guidance and legislation, use of Microsoft office packages to make accurate and timely decisions.
  • End to end claims process, telephony role. Office attendance required for training and consolidation, hybrid working pattern available following training.
  • Staff with previous 1 years Discretionary Support experience advantageous but not essential as full training will be provided.
  • Providing office cover during operational hours.
  • Updating management on statistics and performance.
  • Excellent customer service skills to include dissatisfaction and complaints management and application of unacceptable customer behaviour guidance.
  • Proactive to work as part of a team/lead a team and deliver results.
  • Ability to work on own initiative.
  • Identify and implement service improvements.
  • Adapt and implement change.
  • Any other duties as directed by line manager.
  • May have staff line management responsibilities.
  • List not exhaustive
Essential Criteria applicants must have:
  • five GCSE/GCE passes (at A, B or C) with Maths and English plus 2 A levels or above.
( Proof of certs required )
  • Excellent IT skills, including use of Microsoft Word and Excel.
  • Excellent communication skills.
  • Proven ability to use own initiative.
Please send your CV via the link or to

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“With one of the strongest agency driver networks in the country, we were confident in our ability to support our client with their unprecedented demand. However, our performance surpassed even our bold expectations, delivering near-perfect fulfilment rates.” Senior National Account Director

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